Online Customer Service Executive - Part-Time
Location: Leeds
Location: North Yorkshire
Salary: Competitive + Benefits
Are you a dynamic and driven customer service leader ready to take your career to the next level? We are working on behalf of a well-established business in the packaging and processing solutions sector, seeking an experienced Customer Services Manager to join their team.
This is a fantastic opportunity to join a fast-paced, customer-focused environment where you can make a real impact by leading a team and driving service excellence.
About the Role:
Lead and manage the customer service team, ensuring a high standard of service is delivered at all times
Oversee the processing of customer orders, queries, and complaints, ensuring timely resolution
Develop and implement customer service processes to improve efficiency and customer satisfaction
Collaborate closely with sales, production, and logistics teams to ensure seamless order fulfilment
Monitor key metrics (KPIs) and report on team performance to senior management
Provide coaching and support to team members, fostering a positive and productive working environment
About You:
Previous experience in a customer service management or supervisory role, ideally within a manufacturing, supply chain, or distribution environment
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Customer-focused mindset with a passion for delivering exceptional service
Proficient in CRM systems and Microsoft Office (Word, Excel, Outlook)
Organised, analytical, and able to manage multiple priorities
What’s on Offer:
Competitive salary package
Monday–Friday, full-time role
Supportive team environment and the opportunity to make a visible impact
On-site parking and other company benefits
If you are passionate about leading customer service teams and want to join a company that values innovation, quality, and customer satisfaction, we’d love to hear from you! Apply
