Operational & Customer Service Executive

Operational & Customer Service Executive

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Operational & Customer Service Executive

Location:

Work Remotely (UK), travel required as needed. This could include European travel.

Company Overview:

Founded in 2022, übbs rapidly expanded through a combination of business-to-business (B2B) and direct-to-consumer (DTC) channels. We believe in providing a reduced-risk alternative to tobacco, offering individuals a nicotine experience without the harmful effects of smoking. Our nicotine pouches are manufactured to pharmaceutical standards and are designed to help adult smokers quit. Dedicated to responsible practices, übbs advocates for effective legislation to prevent youth access to nicotine. We foster a culture of openness, encouraging individuals to embrace life authentically.

Position Overview:

We are seeking a highly organised, reliable, and customer-oriented individual to join our team as an Operational & Customer Service Executive. This role combines administrative duties with customer service and operational responsibilities, providing essential support to both internal teams and external partners. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

1.Operational Support:

• Support the creation and processing of invoices, purchase orders, and other financial documentation.
• Manage customs documents with our partners to ensure efficient movement of goods throughout the UK and Europe with scope to increase to other areas of the world.
• Prepare stock reports and monthly reconciliation reports.
• Maintain and update databases.
• Provide monthly insight reports to help drive company performance.
• Handle incoming inquiries and requests, ensuring they are directed to the appropriate team members.
• There will also be an opportunity to manage small projects.

2.Customer Service Support:

oAct as the first point of contact for übbs direct-to-consumer DTC and when appropriate B2B customers, addressing their needs and inquiries promptly and professionally.

oResolve DTC customer issues and complaints with a focus on delivering exceptional service and ensuring customer satisfaction.

oProvide any product/service information and guide customers through our processes, ensuring they have a positive experience.

oMaintain accurate records of customer interactions, feedback, and actions taken.

oFollow up with customers to ensure their needs are met and provide ongoing support as necessary.

As an evolving business, this role offers an opportunity for growth into a key operational position within the company. We expect the successful candidate to develop alongside the business, into a role where they make key business decisions, influence process improvements, and drive company-wide initiatives to enhance performance and customer satisfaction.

Key Skills:

oProven experience in administrative or customer service role.

oExcellent verbal and written communication skills.

oStrong organisational skills and the ability to manage multiple tasks simultaneously.

oProficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) or similar office software.

oA positive attitude, professional demeanour, and ability to work well with others.

oStrong problem-solving skills and ability to adapt to changing priorities.

oHigh level of attention to detail and accuracy.

oAbility to maintain confidentiality and handle sensitive information appropriately.

Project Management:

oAbility to manage multiple campaigns, deadlines, and teams simultaneously.

oComfortable working in a fast-paced environment, with a hands-on, problem-solving mindset.

Qualifications:

• 2+ years of experience in a customer services or admin based role, preferably with experience in the nicotine, FMCG, or health and wellness sectors.
• Experience using e-commerce backends (Shopify, WooCommerce/WordPress, Magento etc.) and order fulfilment platforms (e.g. Mintsoft) is a plus.
• Ability to work effectively in a start-up environment and adapt to fast-changing environment.

What We Can Offer

·Flexible holiday scheme up to 28 days plus bank holidays

·Real responsibility from the word go, with a friendly team for support

·Remote working, with UK some international travel requirements

How to Apply:

Equal Opportunity Employer:

übbs is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all members of our team. We do not discriminate on the basis of race, colour, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of our activities or operations. We believe that diverse perspectives lead to better decision-making and problem-solving, and we encourage people from all backgrounds to apply.

This job description outlines the responsibilities, qualifications, and skills necessary for the Operational & Customer Service Executive role at übbs while maintaining the company's vision and commitment to responsible practices.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Retail

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