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Operational Resilience Framework Senior Manager

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Job Description Summary

Job Description

JOB TITLE: Operational Resilience Framework Senior Manager

SALARY: £83,411 - £98,130

LOCATIONS: Bristol, Edinburgh, Glasgow, Leeds, Manchester or Halifax

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) at one of the office sites above

About this opportunity

Ready to make a real impact? As the Senior Manager for the Frameworks team, you’ll play a crucial role in maturing the Operational Resilience Important Business Service (IBS) and Important Business Process (IBP) Frameworks, enabling the Group to better prevent, adapt, respond to, recover, and learn from operational disruptions. This role is key to delivering on our Grow, Focus, and Change ambition, as well as our overall purpose.

You’ll be accountable for designing, embedding and continually enhancing the Operational Resilience Frameworks across the Group. This includes the definition and construct of the IBP and IBS Frameworks, agreed ownership model, the approach to the mapping of IBPs and IBS, the Impact Tolerance framework and the Customer Treatment Strategies and Market Treatment Strategies approach. We seek an outstanding candidate, motivated by our values, who will provide leadership both internally and externally. Leading a team of experts, you'll influence across the Group.

As a leader, you strive for colleague development and growth, championing talent for today and the future. You'll create psychological safety and trusted environments where colleagues can thrive.

The successful candidate will:

• Own the Operational Resilience Frameworks and the supporting enterprise-wide guidance and awareness.
• Guide Business Units to identify their most Important Business Services and Important Business Processes, supporting them to embed the frameworks within their Business Units.
• Define and maintain the approach to mapping of critical and non critical asset for IBPs and IBSs.
• Own the approach for defining Impact Tolerances and supporting the Business to own and deliver for their IBSs.
• Define the approach to Customer Treatment Strategies and be responsible for developing and defining Market Treatment strategies.
• Understand customer impact post events, and understand how any triggers may require changes within the frameworks.
• Drive automation and enhancements across the frameworks, in line with the Operational Resilience Tooling strategy.
• Lead Business Unit collaboration through routine sessions and run the monthly Practitioners Interlock.
• Understand the PRA and FCA regulatory expectations, ensuring this is embedded within the Frameworks.
• Lead colleagues and build a high-performing team, enabling them and the Group to have more of our best days, every day.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

• Experience in developing and implementing resilience strategies and frameworks across a large financial services organisation.
• Strong understanding of UK Operational Resilience regulation.
• Experience in applying the latest thinking to new business problems or creative solutions to traditional issues.
• Experience writing papers for both the Board and the regulators.
• Excellent leadership, collaboration, and communication skills at all levels.
• Understands complex issues quickly, with the ability to explain sophisticated topics in a succinct manner and have experience of pitching to senior executives.

And any experience of these would be really useful

• Familiarity with agile methodologies, tools, and ways of working, with experience using ServiceNow and Fusion.
• A network of Operational Resilience peers across the industry.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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