Role Title: Operations Analyst

Duration: 6 month contract

Location: Telford, Hybrid 2/3 days onsite

Rate: up to £224 p/d Umbrellainside IR35

Role purpose / summary

Are you passionate about driving operational excellence and making a real impact across a business? Do you thrive in a fast-paced environment where collaboration, innovation, and continuous improvement are at the heart of everything you do?

We’re looking for a proactive and people-focused Business Operations Analyst to join our dynamic team. You’ll play a key role in supporting the day-to-day operations of our Practice, helping us deliver smarter, faster, and more consistent services across the board.

What You’ll Be Doing

Building strong relationships with stakeholders to streamline processes and improve delivery.

Supporting governance, planning, and reporting activities that keep our operations running smoothly.

Championing continuous improvement—spotting opportunities, sharing best practices, and driving change.

Supporting recruitment, onboarding, and resource planning to ensure we have the right people in the right places.

Providing accurate financial insights and helping us stay on track with budgets and forecasts.

Coaching and mentoring junior team members to help them grow and succeed.

What You’ll Deliver

Clear, consistent governance and communications across the Practice.

Timely and accurate reporting on risks, opportunities, and headcount.

A strong contribution to our resourcing strategy and onboarding experience.

A visible presence in the Business Operations community—sharing ideas, leading by example, and being an advocate for change.

Who You’ll Work With

You’ll collaborate with a wide range of professionals including:

Business Operations Partners & Directors

Practice Leads and Heads of Profession

Finance, HR, and Recruitment Business Partners

PMO Analysts and Workforce Planners

What We’re Looking For

A natural collaborator with strong communication and relationship-building skills.

Someone who’s detail-oriented, organised, and thrives on solving problems.

Experience in operations, governance, or project support is a plus—but attitude and adaptability matter most.

A passion for continuous improvement and a drive to make things better.

Why Join Us?

You’ll be part of a supportive, forward-thinking team that values your ideas and encourages you to grow. Whether you’re helping shape strategy, mentoring others, or improving how we work—you’ll be making a difference every day

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!