We are looking for a passionate and dynamic Operations Executive with German to join our team in London or Edinburgh. In this role, you will be responsible for crafting authentic travel experiences, liaising with clients and suppliers and ensuring seamless operations. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

• Crafting engaging tour itineraries and packages
• Coordinating logistics and booking accommodations, transport, and activities
• Be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems
• Double-check, prepare the final travel documents and send them to the client
• Ownership of tours and accountability for their quality and financial results
• Re-negotiation with suppliers to offer the customer the best product at the best possible price
• Ensuring the price and margin of our offer are competitive and profitable, within the company’s pricing guidelines
• Monitor payment conditions, and/or that invoices are accurate and/or on time; report delays to the DM/supervisor or TL
• Responsible for ensuring that payment is on time
• Investigate and resolve service complaints efficiently
• Offer support or cover for other departments as required
• Conduct rate collection/negotiation activities as directed by the Manager/Supervisor

Your profile

What skills do I need?

• Fluency in German, both spoken and written
• At least 1 year of experience as Operation coordinator or similar
• Travel industry market & culture understanding
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal abilities
• Good computer skills and fluency with Microsoft Office package
• Detail-oriented, deadline-driven, and structured planner
• Good time-management skills and able to prioritise
• Being calm and assertive when handling client / supplier incidents

Please, fill in the contact form. Don’t forget to attach your CV.

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