Overview

Operations Manager - IT Consultancy - Hybrid, London-Based at VoiceWorks.

Are you ready to step into a role where your expertise will directly shape the future of a growing IT consultancy? As our Operations Manager, you will be at the heart of a dynamic Microsoft certified business, leading operations, driving client-facing projects, and making a visible impact every day. In our small, ambitious, and innovative team, your leadership will be instrumental in scaling delivery, enhancing efficiency, and ensuring our clients achieve success with Microsoft Dynamics 365 solutions.

We are a small but thriving Microsoft certified consultancy based in central London, with over 20 years of experience delivering ERP and CRM solutions in the cloud. We hold Microsoft Solutions Partner certifications for Business Applications and Microsoft Advanced Specialisations in Small and Midsize Business Management, demonstrating deep technical experience and proven capabilities across performance, skilling, and customer success.

Key Responsibilities

• Operational Leadership: Oversee daily business operations, ensure compliance and excellence across processes; refine workflows to improve efficiency, reduce costs, and scale delivery; monitor KPIs and prepare performance reports for senior leadership.
• Project & Client Management: Act as the primary client contact during project delivery, define scope, timelines, and deliverables; manage budgets, resource allocation, and risk; lead project review meetings with clients and internal stakeholders.
• Team Development & Resource Management: Lead, mentor, and inspire a growing operations and consultancy team; oversee scheduling, timesheets, holidays, and resource allocation; foster collaboration across technical and non-technical teams.
• Financial & Reporting Oversight: Track and report on operational and project budgets; provide forecasting and utilisation reporting through CRM systems; identify opportunities for savings without compromising quality.

What We're Looking For

• Proven experience (5+ years) in operations and project management within the IT, tech, or digital consultancy sector.
• Strong background in client-facing delivery and B2B engagement across SMEs and larger organisations.
• Demonstrated ability to lead teams and manage multiple projects simultaneously.
• Proficiency with project management tools (e.g., Asana, MS Project) and CRM systems (Salesforce / Microsoft Dynamics experience is a plus).
• Knowledge of Agile methodologies; PMP or equivalent certification desirable.
• Highly organised, detail-driven, calm under pressure, with excellent communication skills and a flexible can-do attitude.

Location & Benefits

London-based / Hybrid (2 days in Moorgate office plus client visits). Full-time, permanent role. Up to £60,000 dependent on experience. Benefits include Vitality Health Insurance, Medicash health plan, access to discounts, and various incentives and social events.

Company & Culture

Culture: Growth mindset, passion for knowledge, celebrating success, and open communication. Our mission is to transform client operations using Microsoft Dynamics 365, empowering them to thrive, scale, and expand globally. We pride ourselves on a supportive and progressive environment where people are empowered to grow and deliver excellence.