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Job Description

This role is based in Brighton and require you to be in the office 3 days a week.

Job Description

This role is based in Brighton and require you to be in the office 3 days a week.

Role Overview

The Operations Manager delivers worldwide events by serving as both Operational Lead and Exhibitor Support. This role ensures professional, on-schedule, on-budget delivery of events through comprehensive project management of all logistical aspects while managing exhibitor relationships and support activities. The position requires balancing multiple priorities across various event timelines whilst maintaining exceptional attention to detail.

Reporting Structure

Reports to: Senior Operations Manager (SOM) and Operations Director (OD)

Matrix reporting to: Operations Director and Managing Director

Reporting format: Weekly Wrike report due Fridays at 10am, reviewed in Weekly Operations Meeting

Key relationships: Marketing team and Event Directors, contractors, suppliers, and exhibitors

Key Responsibilities

Operations Management

• Manage comprehensive event information and project tasks through Wrike, ensuring all deadlines are met
• Source, negotiate with, and maintain relationships with venues, contractors, and suppliers
• Produce detailed contractor specifications to secure accurate quotes for exhibition and conference elements, including special feature areas
• Coordinate onsite staffing requirements including security, temporary staff, and medical personnel
• Create and manage priority build schedules, run sheets, and comprehensive staffing schedules
• Develop signage schedules with design team, ensuring timely artwork creation and print deadlines
• Maintain operational budgets with precise tracking of expenses, managing cashflow and invoice processing
• Lead monthly show meetings with Event Director and team members to report on progress and changes
• Manage sponsorships, contra deals, and special requirements with attention to contractual obligations
• Develop user-friendly exhibitor portals with updated information, contractor details, and deadlines
• Implement and track Sustainability Fundamentals across all event operations
• Create comprehensive Health & Safety documentation including event safety files and risk assessments
• Coordinate international freight and shipping logistics with specialised freight forwarders
• Manage staff travel arrangements including flights, accommodation, and ground transportation
• Oversee onsite event execution, ensuring all areas are set up according to specifications
• Conduct thorough post-show analysis to identify improvements for future events
  
  

• Process and track all exhibit space bookings and sponsorships with meticulous record-keeping
• Manage proactive exhibitor communications through dedicated inboxes, providing timely responses
• Monitor exhibitor progress throughout the event cycle, identifying and addressing potential issues
• Coordinate with sponsors to ensure all contractual deliverables are fulfilled
• Review and approve booth information forms and designs, ensuring compliance with venue regulations
• Administer lead retrieval systems, providing technical support and troubleshooting
• Develop comprehensive Exhibitor Online Portals/Manuals with intuitive navigation and clear instructions
• Create and maintain accurate, up-to-date event floorplans reflecting all space allocations
• Conduct 6-weekly reviews of exhibitor database, Salesforce records, and floorplans to ensure accuracy
• Prepare detailed exhibitor concerns list 6-8 weeks pre-show with regular updates
• Manage onsite organiser's office efficiently, providing solutions to exhibitor and visitor enquiries
• Design and analyse post-show exhibitor surveys to gather actionable feedback
• Process visa invitation letters for international exhibitors and speakers
• Optimise exhibitor communications for clarity, relevance, and appropriate frequency
  
  

• Proven B2B experience, particularly in professional event environments
• Exceptional project management capabilities with ability to handle multiple concurrent events
• Strong budget management experience with attention to financial details
• Excellent communication skills for effective stakeholder management
• Problem-solving mindset with ability to make quick decisions under pressure
• Detail-oriented approach to planning and execution
• Experience with event management software and CRM systems
• Ability to travel internationally for event execution
  
  

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Events Services

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