P546919 - Governance Officer

Job description

We're looking for a Governance Officer. Interested?

Do you want a role where you're recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge? If so, please keep reading as you're just what we're looking for!

The team...

Legal & Democratic Services are looking to appoint a full-time experienced Governance Officer to work within the council's complaints team; which alongside the council's Democratic Services team, Member Support team, Electoral Services team, Information Governance team, and Governance Legal Team comprises our Governance Team.

About the role...

The post holder will be responsible for providing expert advice and support to both officers and councillors on a diverse range of governance matters, focused around the council's response to and learning from corporate complaints. You will provide operational support to the Principal Complaints Officer; deliver insight on procedural matters; and on improving outcomes for residents through learning when things go wrong. You will work closely with the Governance Legal Team handling complex issues relating to corporate complaints; and with the complaints teams focused on housing and social care matters to help the council gain a holistic insight.

A bit about Gateshead Council...

Gateshead is a constantly changing borough combining modern facilities with a fascinating heritage and the demand for our services continues to grow. We engage with many partners and contract a high number of services to deliver the best outcomes for our community. We're truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector-leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills, and who want the chance to demonstrate how good they are.

People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing, and be innovative.

What's in it for you? Well, there's so much on offer and here's just a few of the highlights!

• You'll be paid a competitive salary £29,540 - £32,061 pa
• We'll help you save for your future with an outstanding employer contribution to your pension.
• You will receive an annual leave entitlement starting at 28 days per year (pro-rata for part-time employees) rising to 32, 2 of which may be fixed by the council at any time. You also have the chance to buy up to 10 additional holidays per year.
• You'll have the opportunity to participate in the council's Flexi-time scheme, subject to management approval and business needs, which could be up to 26 flexi days per year.
• We offer hybrid working arrangements to ensure a positive work-life balance.
• A robust Workforce Development offer with opportunities for learning to progress your career and to enhance your knowledge in specific areas.
• You'll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and the ability to use our cycle to work scheme.
• You'll have access to our new benefits platform VIVUP where you can get discounts and offers on online and high street shopping.

It's time to apply!

We're delighted that you want to come and work with us. Please take a look at the full job profile via this link. It's important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us, we'll be checking to ensure that they meet the essential criteria as set out in the job profile.

For an informal discussion or if you need any assistance, please contact Mark Lowes, Principal Complaints Officer, on 0191 4332317.