Parking Appeals Officer

Must have good working knowledge on parking appeals.

Key Result Areas / Overview

Parking Appeals officers are there to provide a responsive service to users of parking service. They deal with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court & bailiffs. They represent the client where necessary at adjudication, attend seminars and other working groups and functions, and report to the team leader on the requirements for appropriate stock for all functions. Experience within appeals is essential for the role.

Dimensions of this Role

• Work within a team of officers providing the customer interface in parking services including correspondence, appeals, permits, telephone calls, income, invoicing, refunds, complaints, courts, bailiffs and data entry.
• Represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate.
• Keep the team leader informed on cases, appeals win rates, problems with the computerised systems, process or procedures.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency.
• Assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve.
• Liaise with SMPP on financial issues and use the council's ledger.
• Process payments received directly at the council.
• Process refunds.
• Provide the highest level of customer care as the first point of contact for teams dealing with all aspects of parking, including complex and contentious cases.

Hours & Salary

You will be required to work 36+ hours per week, Monday to Friday, including between the hours of 8am and 5pm (hybrid). This role of Parking Appeals officer will pay between 26 via umbrella. Hybrid working available.

Application & Contact

If this role is of interest to you or anyone you may know that works within the parking industry, please contact the parking team at Unity Recruitment on (phone number removed) and press 1 for parking. Unity offers referral schemes for all successful referrals at officer level.

Previous Parking industry experience is essential for all parking vacancies.