Partner Manager

New Today

Join CitySwift as a Partner Manager

CitySwift powers data-driven decision making for some of the largest transport networks across the globe. Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more.

CitySwift’s mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 3 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.

About the role

Reporting to the Head of Partner Management, you will play a critical role in managing and nurturing relationships with our strategic partners. This position requires a blend of account management, business development and customer success skills to ensure our partners are fully supported and can leverage CitySwift’s solutions to their fullest potential.

Key responsibilities

  • Partner Relationship Management: Develop and maintain strong, trust-based relationships with key partners, acting as their advocate within CitySwift.
  • Onboarding and Training: Lead the onboarding process for new partners, ensuring they understand and can effectively utilise CitySwift’s solutions.
  • Strategic Planning: Work closely with partners to develop and implement strategic plans that align with their goals and CitySwift’s offerings.
  • Performance Monitoring: Monitor partner performance and usage of CitySwift’s solutions, providing insights and recommendations for improvement.
  • Issue Resolution: Proactively identify and resolve any issues or challenges faced by partners, ensuring a seamless experience.
  • Communication: Serve as the communication bridge between partners and CitySwift’s internal teams, relaying feedback and facilitating collaboration.
  • Reporting and Analysis: Generate regular reports on partner performance, activities, and satisfaction, using data to drive decision making.
  • Growth Initiatives: Identify and pursue opportunities for expanding partnerships and increasing adoption of CitySwift’s solutions.
  • Market Insights: Stay informed about industry trends, competitive landscape, and emerging opportunities to provide partners with relevant insights.

Requirements

  • Experience: Ideally 2+ years experience in a commercial environment in the bus industry or in a partner management, account management or customer success field within the tech or mobility sectors
  • Education: Bachelor’s degree in Business, or a related field, or relevant industry experience.

Skills

  • Relationship Building: Strong interpersonal and communication skills with the ability to build and maintain effective partnerships, at all levels.
  • Analytical: Proficient in data analysis and performance monitoring to drive partner success.
  • Problem-Solving: Excellent problem-solving abilities with a proactive approach to resolving issues.
  • Communication: Excellent communication skills, both written and oral, strong presentation skills, and a demonstrated ability to communicate and influence all levels of stakeholders.
  • Organisational: Strong organisational skills and the ability to manage multiple priorities and projects simultaneously meeting deadlines and targets.
  • Technical Proficiency: Comfortable with technology and the ability to quickly learn new tools and platforms.
  • Attitude: A customer centric mindset with a passion for helping partners succeed and achieve their goals.
  • Travel: Willingness to travel as needed to meet with partners and attend industry events.

We value, recognise and reward our people

  • Competitive market salary
  • Health and Life Insurance and matched pension schemes
  • 25 days annual leave, with additional company days off throughout the year
  • Flexible working hours and hybrid/remote working opportunities
  • Paid Sick, Maternity and paternity benefits
  • Employee Assistance Programme (EAP), mental health and wellbeing supports
  • Employee referral program with opportunity to earn up to £4,000 per referral
  • Annual Service recognition benefits
#J-18808-Ljbffr
Location:
United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
Finance