Overview

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. We have begun working with clients in logistics, food & beverage, and pensions sectors to enhance training propositions via Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation.

To learn more about Calex, please visit our website at www.calexuk.com

Job Summary

Due to the recent successful acquisition of new Partnerships and further opportunities, we are looking to expand our Senior Management Team with an experienced and performance-driven Partnership & Performance Manager.

This role will lead the operational delivery, commercial performance, and client satisfaction of one or more Partnerships. You will be responsible for ensuring that your accounts run smoothly, meet targets, and deliver measurable impact while building trust and long-term relationships with Partners. You will take ownership of delivery, financial health, and team performance for your area, including managing a team, overseeing service quality, driving accountability, and ensuring outcomes are achieved in line with internal KPIs and Partner expectations. This is a senior level operational role blending commercial responsibility, people management, and leadership.

Key Responsibilities

• Serve as the main point of contact for assigned Partnerships, leading on delivery and client engagement.
• Develop strong relationships with key client stakeholders, ensuring their expectations are understood and exceeded.
• Represent Calex in contract reviews, performance meetings, and strategic discussions.
• Lead the successful delivery of programmes in line with contractual KPIs, SLAs, quality standards, and internal benchmarks.
• Coordinate internal delivery teams, ensuring clarity of roles, shared priorities, and proactive communication.
• Use data and insights to drive continuous improvement and issue resolution.
• Own the budget and financial performance of your Partnership area, including forecasting, margin management, and cost control.
• Monitor spend against budget, ensuring maximum value and efficiency.
• Contribute to commercial decisions such as pricing, contract renewals, and growth opportunities.
• Manage a team of delivery and/or performance professionals, setting expectations, providing regular feedback, and supporting their development.
• Create a positive, accountable, and collaborative team culture focused on delivering great outcomes.
• Work closely with HR and senior leaders to support workforce planning and resource allocation across accounts.

Reporting & Strategic Contribution

• Provide regular updates on Partnership delivery progress, risks, and opportunities.
• Support the development of future-facing strategies to improve client value and contract performance.
• Help shape operational models and tools to increase effectiveness across the wider partnerships function.

Key Skills & Experience

• Proven experience in contract, account, or programme management within a performance-focused environment.
• Background in Learning & Development, skills delivery, education, or public sector contract management.
• Strong financial acumen — able to manage budgets, control costs, and contribute to commercial decision-making.
• Excellent client relationship and stakeholder engagement skills.
• Track record of managing and motivating teams to deliver results.
• Confident working with performance data, impact reporting, and delivery dashboards.

Desired Attributes

• Highly organised, self-motivated, and resilient — able to manage complexity and maintain momentum.
• Energised by operating in a partnered supplier environment.
• Emotionally and politically intelligent.
• Experienced in leading teams to deliver excellence as part of an integrated supplier / headcount team.
• A values-led leader who brings energy, clarity, and structure to their work.

Our Calex Core Values

We are looking for an individual who aligns with our company core values:

• Caring & Supportive
• Welcoming & Inclusive
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

Salary & Benefits

Salary: Up to £70,000 dependent on experience, plus a car (or salary enhancement for a contribution towards a personal car) will be provided. Benefits: 25 Days Paid Annual Leave. Calex Employee Benefits Package (incl. High Street Discounts, Online GP, Welfare Scheme).

Contract: Permanent / Full Time

Working Hours: Monday to Friday / 40 hours per week

Place of Work: This role may cover various locations; a central England base location is advantageous with flexibility to travel in the UK and internationally when required.

Pre-employment Checks: Calex will undertake standard employment checks including references, ID, driving licence (where appropriate) and right to work in the UK. Some roles may require DBS checks.

Employment: The successful candidate will be employed by Calex UK (www.calexuk.com).