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Overview

Job title: Payments Analyst - Assurance & Risk Management
Salary: Circa £37,000
Grade: 2
Contract type: Permanent
Location: Pier Walk/Hybrid
Application closing date: Sunday 14th September 2025

With London's population set to hit the 10 million mark by 2030, keeping them, and the millions more who visit the capital each year, moving will be key if the city is to remain a world-class destination. Our job in Technology Strategy & Revenue Payments is to improve the efficiency of the payment system that enables millions of journeys every day to take place across the London transport network, whilst still maintaining our high level of customer service. We make sure that our customers can make their journeys knowing that they can trust us to always charge them the right fare for their journey and deliver an exceptional standard of customer service. Our work is diverse and is fundamental to TfL's financial sustainability.

What we do

• Ensuring we collect TfL's revenue each year
• Managing, improving and procuring the Revenue Collection Contract that underpins the TfL revenue collection system
• Delivering improvements and changes to the way customers pay for their travel, e.g. improving the Oyster ticketing and Contactless payments solutions
• Managing and developing TfL's concessionary and free travel schemes
• Providing fares policy advice to the Mayor of London
• Predicting and monitoring demand trends
• Minimising revenue loss through active monitoring and mitigation of fraud and chargebacks

Role purpose

We're looking for a Payments Analyst to join our dynamic Payments Operations and Assurance team at TfL. In this role, you'll play a critical part in managing the systems controls and risks to TfL's payment and charging systems, including support for TfL's complex underlying revenue reporting, assurance obligations and financial processes. You will also provide technical, financial & risk expertise to the continuing development of TfL's world class systems.

Key Accountabilities

• Update daily revenue controls dashboards & related historical information. Review, investigate and resolve any anomalies identified and update stakeholders
• Ensure that the revenue controls dashboards incorporate all the latest updates, and all key metrics & KPI's are captured
• Ensure accurate & complete preparation of reconciliation, analysis, and control reports; investigate, track & resolve issues providing updates and outcomes to stakeholders
• Provide insightful analysis to inform business decisions and support system changes. Support efficient & manageable updates to reports, applying macros & automated SQL scripts where appropriate.
• Write suitable SQL scripts to drill down into anomalies to aid investigation where required.
• Assist with all internal & external audits as required to ensure that TfL meets its business and contractual obligations.
• Ability to write SQL queries
• Excellent analytical and problem-solving skills (using appropriate software e.g. MS Office, MS Excel, SQL) in dealing with large volumes of data with the ability to interpret the data and present it in a way the target audience can understand
• Good communication skills and the ability to communicate their findings to both technical and non-technical audiences
• Ability to solve problems using data analysis and critical thinking
• Excellent prioritisation skills with the ability to manage deadlines and work under pressure
• Strong attention to detail ensuring accuracy and thoroughness across all tasks
• Proficient use of Power BI

Knowledge

• Knowledge and experience in analysing and providing assurance on the integrity of large datasets
• Deep understanding of managing system risks, identifying controls, their effectiveness & design of associated action plans
• Good knowledge of TfL's arrangements for accounting for ticket sales and apportionment and equivalent systems for the NR companies
• Knowledge of the TfL/NR network in London, and the interrelationships between travel modes and Operators

Experience

• Proven experience and capability in interpreting quantitative and qualitative data
• Experience in analysing & assessing data to support conclusions
• Experience in working with complex systems and complex data sets
• Experience in risk, control and assurance related activities

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• Hybrid working with a 50/50 balance between office and home
• Private healthcare
• Discounted cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements. We will make every effort to give you as much notice as possible; however some interviews/assessments could be organised at short notice.