Payroll Implementation Consultant - Bureau

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

The EH Way At Employment Hero, we are proud of our unique DNA, which we call The EH Way, and we are committed to high performance and autonomy in a remote-first environment. We are AI First and strive to use AI to accelerate our mission.

We are currently looking for a Payroll Implementation Consultant focused on guiding larger Bureau clients through their software implementation journey with Employment Hero and KeyPay. The role blends client-facing engagement with internal collaboration. You will manage a portfolio of clients, design and deliver training on best practices, and support a smooth implementation, while contributing to process improvements and content creation.

Your key focus areas

• Collaborate with HR and Payroll teams to deliver outcomes for Bureau customers
• Design, develop and deliver Payroll and HR implementation training based on best practice
• Maintain system, client and industry knowledge; contribute to internal training
• Work with your Team Lead to identify and alleviate challenges
• Review client feedback and support sustainable improvements

This will include the following

• Manage a portfolio of larger Bureau clients, ensuring a smooth transition between systems
• Support client system understanding and build in-platform solutions for portfolio requirements
• Educate clients on best practices using the Employment Hero & KeyPay platform
• Respond to client communications within SLAs
• Attend on-site training with clients as required
• Design, develop and support content creation
• Ensure data accuracy for reporting and handover to other teams
• Use data to review process delivery and identify improvement opportunities
• Foster collaboration with the Customer Experience (CX) team and drive continuous improvement
• Provide subject-matter expertise to support initiatives, projects and knowledge sharing

Who You Are

To thrive at Employment Hero, you should embody The EH Way—focused, agile, and impact-driven. For this role, you will bring:

• 2+ years of implementation and training experience with a track record of managing complex, client-facing projects
• Expert knowledge of current legislative payroll requirements in the UK
• Experience creating and maintaining learning content to support new products and adoption
• Extensive Payroll or HR Implementations experience with understanding of implementation journeys
• Excellent communication skills with the ability to engage clients and colleagues at all levels
• Proven stakeholder management skills and experience driving change
• Strong time management skills and ability to manage high-volume projects
• A passion for mentoring and sharing knowledge with others

What we can offer

Joining Employment Hero means remote work with flexible time and impactful contribution. You will have access to cutting-edge tools, a collaborative environment, and opportunities for growth. We offer an employee share option plan and a range of benefits, including parental leave, support for work-from-home expenses, and ongoing learning and development opportunities.

We are committed to safeguarding the privacy of your application data. To understand how we do so, please review our Applicant Privacy Policy at employmenthero.com/legals/applicant-policy/.

Employment Hero celebrates diverse perspectives and experiences and invites people of all backgrounds and identities to apply for this position.