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Job Summary

Do you have a keen eye for detail and a passion for great candidate and employee experiences?

Job Summary

Do you have a keen eye for detail and a passion for great candidate and employee experiences?

Are you passionate about supporting others and making recruitment a smooth, positive experience?

Do you enjoy helping others, and being part of a supportive team?

We have an exciting opportunity to join our People Team as an People and Recruitment Administrator which is a key role within the wider Quality and People Team. In this role, you will have the chance to make a real difference to our staff and patients by providing administrative support and advice on ECCH Policies and Procedures with a specific focus on recruitment.

We are looking for an enthusiastic, proactive, hard working and motivated individual with a strong attention to detail. You'll have experience of working within HR/People administration or recruitment background and an understanding of equality and diversity, employment legislation and good practice relating to recruitment and selection.

You will have excellent organisational skills with proven ability to prioritise work, and organise appropriately, to meet conflicting deadlines and KPIs. You will be able to demonstrate excellent communication and customer-service skills and the ability and confidence to work unsupervised and independently, using your own initiative to manage your workload.

Main duties of the job

You will provide a high standard of administrative support to the People Team in the provision of an effective business-focused HR and Training service and will primarily focus on supporting managers to coordinate their end-to-end recruitment needs.

As a People and Recruitment Administrator you will be responsible for coordinating on a day to day basis the provision of a comprehensive operational recruitment and People service to managers and staff within the People Department for East Coast Community Healthcare CIC (ECCH) and its associated companies.

Working closely with People colleagues, the post holder will also provide advice, guidance and administration support on a wide range of HR topics.

Part time hours are available and will be considered to cover Monday Friday; flexible working patterns can be considered.

We adopt a hybrid approach to our roles that are supportive of flexible working; there will be a mixture of home and on site working.

About Us

ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.

AI - We welcome strong applications and understand AI may support them. However, applicants must declare any AI use. By applying, you confirm all details reflect your own skills, knowledge, and experience truthfully.

Following the announcement of a 3.6% Agenda for Change pay award, this role will be eligible for a salary increase effective in August 2025 pay. Details of the new pay structure can be found on the NHS Employers website.

Details

Date posted

25 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working, Home or remote working, Compressed hours

Reference number

B9849-073-25

Job locations

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

Job Description

Job responsibilities

Provide Administrative Support And Advice To Managers And Staff On ECCH Policies And Procedures With a Specific Focus On Recruitment, To Include:

RECRUITMENT (all employment types excluding self-employed contractors)

Manage The Recruitment Process For Designated Areas Within East Coast Community Healthcare And Its Associated Companies From Start To Finish. This Will Include:

Carrying out all pre-employment checks in line with NHS Employment Check Standards and supporting polices, which includes ensuring eligibility to work in the UK

Responsible for the work permit/visa application process (for candidates that may require these) and ensuring Disclosure and Barring Schemes (DBS) checks are completed as appropriate.

Ensuring all recruitment timelines and information are input in a timely manner into ESR and NHS Jobs

Run monthly reports and send to appropriate staff such as time to hire reports

Advertising jobs on NHS Jobs for designated areas verifying information is correct and dealing the associated communications thereafter, e.g. Interview Letters

Supporting managers with interviews, where necessary acting as a panel member and providing advice, guidance and support to the recruitment process

Attend recruitment events as and when required, for example recruitment fairs.

Assist with the delivery of the Recruitment Matters training and provide guidance and advice to line managers on the recruitment process

Recording and maintaining staff records including payroll administration for new starters

Prepare and issue Statements of Terms and Conditions within the legal timeframes including requesting and verifying previous employment history where required.

Adding new starters to our Health Roster system.

PEOPLE ADVICE AND SUPPORT

To provide people advice and support to managers and staff:

Provide advice and support to staff on routine HR and Recruitment matters.

Under direction of People and HR Advisors, provide information to Managers and Team Leaders on employment terms and conditions, ECCH and associated companies Policies and Procedures, NHS Agenda for Change Terms and Conditions. This will include providing advice and guidance on terms and conditions, maternity, paternity, adoption and other parental support leave, equal opportunities, and other Quality and People Team policies and procedures

PEOPLE ADMINISTRATION

Maternity, Paternity, Adoption And Other Parental Support

Process and advise colleagues on family friendly leave including Maternity, Paternity, Adoption and Parental Support Leave.

Handle and respond to employee reference requests in a timely and accurate manner.

Job Descriptions And Job Matching (for Correct Pay Band)

Ensure all Job Descriptions submitted for recruitment and re-banding are in line with Agenda for Change Job Matching guidance, local, national policies and procedures and arrange for these to be matched as per process.

Data Protection

Set up and maintain the general and personal filing systems within the Quality and People Team ensuring they are kept in accordance with agreed procedures, the data protection act and are organised, accurate and up to date. Confidentiality must be maintained at all times.

Meetings

Represent the People Team and take notes of meetings at meetings when required.

General

Comply with audit trail for all HR activities in line with the Organisations policies.

To ensure that files are up-to-date and accessible including safekeeping of confidential files.

The post holder will be required to provide support to admin colleagues within the Quality and People team as and when required, within the scope and remit of their role and banding.

This list is not exhaustive and provides an indication of the key responsibilities of the post holder.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Job Description

Job responsibilities

Job Descriptions And Job Matching (for Correct Pay Band)

Ensure all Job Descriptions submitted for recruitment and re-banding are in line with Agenda for Change Job Matching guidance, local, national policies and procedures and arrange for these to be matched as per process.

Data Protection

Set up and maintain the general and personal filing systems within the Quality and People Team ensuring they are kept in accordance with agreed procedures, the data protection act and are organised, accurate and up to date. Confidentiality must be maintained at all times.

Meetings

Represent the People Team and take notes of meetings at meetings when required.

General

Comply with audit trail for all HR activities in line with the Organisations policies.

To ensure that files are up-to-date and accessible including safekeeping of confidential files.

The post holder will be required to provide support to admin colleagues within the Quality and People team as and when required, within the scope and remit of their role and banding.

This list is not exhaustive and provides an indication of the key responsibilities of the post holder.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Skills and Knowledge

Essential

• Working knowledge of computer systems and information technology, in particular Microsoft Office (Word, Excel and Access Software).
• Excellent organisation skills with proven ability to prioritise work, and organise appropriately, to meet conflicting deadlines and KPIs.
• Understanding of equality and diversity, employment legislation and good practice relating to recruitment and selection.
• A strong commitment to high quality standards in all aspects of HR administration support processes.
• Shows a high degree of awareness towards the needs of customers and putting the customer first.
• Handling sensitive material of a confidential nature.
• Good typing skills with a strong attention to detail and high level of accuracy.
• Proactive in finding and making positive suggestions for improvements and problem solving.
  
  

• Working knowledge of using Electronic Staff Records (ESR/Oracle), NHS Jobs and an understanding of NHS Agenda for Change
• terms and conditions.
• Experience of working with a range of clinical staff.
• Some knowledge and understanding of current employment law and good HR practice to act as the first point of contact for HR related queries.
• Willing and able to make presentations to groups, for example supporting People and HR Advisor/People and HR Business Partners in delivering recruitment and/or equality related training.
  
  

• CIPD Foundation Certificate in People Practice or equivalent qualification/experience.
  
  

• Level 3 qualification in Business Administration or equivalent experience (e.g., former RSA III or OCR qualification)
  
  

• Experience within HR administration or recruitment background.
• Experience of managing conflicting priorities and meeting deadlines.
• Dealing with customers over the phone and in person.
  
  

• Previous HR administrative work experience in the NHS.
  
  

• Approachable, tactful and diplomatic.
• An ability to work under own initiative within set guidelines.
• Proven ability of good communication skills to communicate effectively, both written and oral.
• Able to take responsibility within defined parameters.
• Confident manner and approach to problem solving with the ability to listen, find solutions and use influencing skills to negotiate a positive outcome for all.
• Able to relate to a range of groups of people and adapt working styles to suit the circumstances and objectives.
• Appreciation of the need for confidentiality and ability to apply it.
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
  
  

• Understanding the requirement to balance the needs of the clinical services and the Quality and People Team.
• Able to work in environments that provide services to vulnerable people.
• Willing and able to represent the Quality and People Department at meetings with external organisations.
  
  

• Approachable, tactful and diplomatic.
• An ability to work under own initiative within set guidelines.
• Proven ability of good communication skills to communicate effectively, both written and oral.
• Able to take responsibility within defined parameters.
• Confident manner and approach to problem solving with the ability to listen, find solutions and use influencing skills to negotiate a positive outcome for all.
• Able to relate to a range of groups of people and adapt working styles to suit the circumstances and objectives.
• Appreciation of the need for confidentiality and ability to apply it.
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
  
  

• Understanding the requirement to balance the needs of the clinical services and the Quality and People Team.
• Able to work in environments that provide services to vulnerable people.
• Willing and able to represent the Quality and People Department at meetings with external organisations.
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Human Resources

• Industries

  Staffing and Recruiting

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