Overview

Who we are:
At TrueLayer, we’re building the future of payments. We’re on a mission to take on outdated payment methods with a solution designed for today’s online, on-demand economy. By removing friction at the heart of commerce — the payment — we’re making it faster, safer, and smarter for everyone. To date, we’ve raised $300 million from world-renowned investors including Stripe, Tiger Global, Addition, and Tencent. With offices in London, Milan, and Dublin, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway. We’re reimagining how the world pays, invests, shops, and saves, and we’re transforming payments for industries like e-Commerce and iGaming.

Now, we’re looking for people who are ready to help us build a brand that changes an industry.

Description: In this role you’ll have the autonomy to redefine our People function - integrating systems, streamlining processes, and using data to drive smarter decisions. You’re equally comfortable shaping the overall vision and rolling up your sleeves to make it real. Bottlenecks? Opportunities. “The way it’s always been done”? Time to challenge it. New problems? Bring them on. You’ll architect a next-generation People Operations model, unafraid to disrupt the status quo, take a holistic view, and future-proof our function. You ask “why,” speak up when something isn’t working, and build something better. The world of People Ops is evolving fast. AI, automation, and expectations for intuitive, self-service tools are raising the bar. Your mission: design an operational infrastructure that delivers without a messy patchwork of disconnected systems. This is your chance to have real impact, bring fresh perspective, and shape how we operate - laying the foundation for a high-performing, engaged, and future-ready workforce.

You embrace change and aren’t afraid to push boundaries to make things better. You hold yourself personally accountable, and bring a mindset of curiosity and continuous improvement to everything you do. Above all, you have a people-first approach and are passionate about creating an exceptional employee experience through smart, efficient, and human-centric operations.

Responsibilities

• Employee Experience & Lifecycle – Take the lead on continuously improving and scaling operational frameworks that support growth and an exceptional employee experience. Own the end-to-end employee lifecycle - onboarding, internal moves, offboarding, and everything in between, ensuring smooth, consistent, and people-first processes. Design and implement initiatives that elevate the employee experience, focusing on engagement, satisfaction, and operational efficiency. Balance strategic thinking with operational execution, getting hands-on in the “weeds” when needed to ensure flawless delivery.
• Systems & Technology – Drive the use of AI and automation across the team to reduce friction and increase operational efficiency. Optimise our HRIS platform (HiBob) ensuring reliability, data integrity, and a seamless user experience. Lead evaluation, implementation, and adoption of new HR technologies to support scale and efficiency. Document and update all People processes and systems, creating clear, accessible guides and frameworks.
• Process Optimisation & Automation – Identify inefficiencies and design simplified, standardised, scalable workflows. Champion automation and continuous improvement across the People function. Collaborate closely with Legal, Finance, and Compliance to ensure operational robustness and alignment.
• Data Integrity, Reporting & Insights – Ensure data accuracy, privacy, across all People systems. Build dashboards, deliver reporting, and provide insights that enable evidence-based decisions across the business. Elevate data literacy within the People team, fostering insight-led conversations and confidence in reporting.
• Vendor & Compliance Management – Manage third-party vendor relationships across EORs, background checks, HRIS, benefits, and more. Conduct vendor reviews, negotiate contracts, and ensure performance meets business needs. Maintain compliance with UK and EU employment laws and internal/external audit requirements, including SOC2.
• Benefits & Payroll – Oversee benefits administration - handling enrolments, renewals, and utilisation reporting. Partner with Finance to provide accurate payroll data and continuously improve payroll operations.

About You

• Previous experience in a People Operations or People Projects role, or from consulting within the People space.
• You thrive on solving problems and turning challenges into high-impact results.
• Deep experience with People Ops systems - HRIS platforms (HiBob a plus), workflows, and reporting.
• Know the ins and outs of the employment lifecycle, benefits, payroll, and legal docs.
• Analytical and process-minded, always looking for ways to improve and optimise.
• Super organised with a keen eye for detail - you hate mistakes in processes or data.
• A clear communicator who can make complex info simple, whether in writing, talking, or visuals.
• People-first at heart - you’re passionate about creating a smooth, human-centric employee experience.
• Calm under pressure, adaptable, and resilient in fast-moving or ambiguous environments.
• Project pro - comfortable mapping processes, leading cross-functional teams, and keeping things on track.
• Take full ownership, embrace change, and aren’t afraid to shake things up.

Nice to have

• Been on a similar journey to ours in a high-growth, fast-paced company.
• Extensive experience with, and working knowledge of Remote, Greenhouse and Jira.

EEO & Inclusion

Don’t meet all the requirements? Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At Truelayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you!

We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. If you’d like to discuss alternative working patterns, please let us know.

Benefits

• Meaningful equity in the company
• Flexible hours and hybrid working. Split your time 50/50 between working from home and our offices in London and Milan, with 2-3 days per week in the office.
• Remote-working budget to help you set up your home office
• 24 days holiday as standard with flexible bank holidays
• 12 wellbeing days a year and your birthday off
• 2 volunteering days
• 90 day work from abroad policy
• Generous parental leave
• 4% pension contribution
• Private health insurance from day one
• Spill mental wellbeing platform
• £1000 learning & development budget per year
• Free lunch from Just Eat when working from office on Tue/Wed/Thu

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