Are you an accomplished Personal Assistant who is ready to manage the business lives of our energetic and innovative Digital Leadership Team?

This is a fantastic and rare opportunity to work for Thames Water in a role that is critical to supporting our growing Digital Leadership Team and the business in achieving our purpose, which we are very proud of: to deliver life’s essential service, so our customers, communities, and the environment can thrive.

As part of the Digital team, you will support our senior leaders to perform their roles effectively. You will be down-to-earth, sociable, loyal, discreet, and have a great sense of humor—able to work calmly under pressure in a regulated and rapidly changing environment.

What you will be doing as a Personal Assistant

• Skilful, intuitive, and practical diary management to maximise the Leadership team's time, looking after their welfare and work-life balance.
• Acting as the first point of contact and “face” for the Digital Transformation office, handling all queries from internal or external customers, meeting and greeting key stakeholders, processing and replying to sensitive and confidential correspondence, and forwarding requests as appropriate.
• Managing multiple diaries and expenses, raising recruitment and shopping cart orders as required, and ensuring approvals and authorizations are dealt with promptly.
• Organising meetings, events, and departmental activities, taking minutes, recording actions, and arranging travel and venues as needed.
• Drafting confidential documents and memos, responding to all forms of communication on behalf of the Digital Transformation Lead team, and supporting presentations.
• Project and event management, including internal staff events.
• Building and maintaining relationships with stakeholder EAs and PAs, as relationships are key to this role.
• Contributing to a positive, collaborative, and committed working environment, building respect and trust among colleagues.

Location: Hybrid, Clearwater Court, Reading

Working hours: 36, Monday to Friday

What you should bring to the role

• Loyal and trustworthy with a friendly, sociable approach, expressing a passion for Thames Water’s Purpose, Values, and Behaviours.
• Ability to stay calm, adapt, and respond to change and events in an operational business.
• Highly organised with a professional, agile, and diligent approach.
• Understanding the needs of customers and handling situations sensitively.
• Proven experience in an administrative role.
• Offering solutions with a natural problem-solving mentality.
• Excellent grammar and attention to detail.
• Showing initiative and a desire for change and making a difference.
• Positive outlook and optimistic disposition.

What’s in it for you?

This is an exciting opportunity to join a growing team in a dynamic and evolving environment that values fresh ideas and adaptability. With a 25% increase in team size this year, significant investment is being made in growth, offering strong career development potential. If you’re passionate about digital, this role provides a clear pathway to gain exposure and transition into that space as the business continues to evolve.

• Competitive salary up to £45,000 per annum, depending on experience.
• Annual Leave - 24 days holiday per year, increasing to 28 with service, plus bank holidays.
• Generous Pension Scheme through AON.
• Access to benefits supporting health, wellbeing, and finances, including health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all, helping our customers, communities, people, and the planet thrive. We need passionate, skilled people committed to making a difference to help us reach our goals.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a diverse, rewarding, and unique place to work where every day you can make a difference. We offer fast-tracked career opportunities, flexible working, and excellent benefits. Whether in call centres or science labs, we seek passionate people eager to improve and innovate.

If you seek a sustainable, successful career where you can impact millions and help protect water resources, we support you every step of the way. Join us to build a better future for our customers, region, and planet.

Real purpose, real support, real opportunities. Join the Thames Water family. Learn more about why to choose us.

We are committed to being a diverse and inclusive workplace. We welcome applications from everyone and provide support throughout the recruitment process. We aim to remove barriers to success, and if you need assistance, we are here to help.

During a crisis, we rally to support our customers. As part of Team Thames, you can volunteer as an ambassador, with full training provided. It’s a rewarding way to learn more about our business and meet colleagues.

Disclaimer: Due to high application volumes, we may close the advert early. We encourage you to apply promptly.