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Policy, Complaints and Governance Officer

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Client:

Lewisham Council

Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

25bb453513b0

Job Views:

3

Posted:

16.07.2025

Expiry Date:

30.08.2025

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Job Description:

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

Are you organised, structured and a serial multi-tasker? Are you customer focused, with the ability to provide support to a wide range of stakeholders including residents and senior managers? Are you passionate about driving measurable improvements in key service areas, with experience of successful delivery of high standards of governance? If so, we would like to hear from you.

What’s the role?

You will coordinate, resolve and monitor statutory complaints and non-statutory complaints, enquiries and requests for information. Ensure that requests for information are effectively responded to within the statutory and regulatory time limits. Support the development, delivery and monitoring of effective policies, strategies and procedures in response to new and emerging priorities for the CYP directorate.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we’re looking for

You will have an eye for accuracy and detail, and will ensure quality communication to a wide range of audiences. Liaising and supporting services across the Children and Young People's Directorate so that we are continually learning and delivering better services for our residents.

Location

The job is primarily based in Laurence House, but we operate a hybrid approach where you may be able to work both in the office and from home.

Special conditions