4 days ago Be among the first 25 applicants

Join a Global Leader in Medical Insurance

Become Our New Health Preauthorisation Case Manager at IMG!

At IMG, we’re proud to be pioneers in international medical insurance—supporting travellers, expats, businesses, and adventure-seekers across the globe. Now, we’re looking for a passionate and detail-driven Health Preauthorisation Case Manager to join our growing team and make a real impact.

Location: Surrey Office (Remote & Hybrid Options Available)

Contract Type: Full-Time, Permanent

Salary: £25,00 – £27,000 (Based on Experience)

Why You’ll Love Working With Us

As a Preauthorisation Case Manager, you’ll be at the heart of our operations—ensuring our members receive timely, accurate, and compassionate support when they need medical treatment. You’ll collaborate with our Medical and Claims teams, handle global queries, and deliver world-class service across phone, email, and digital platforms.

This is a dynamic, front-line role where your professionalism and empathy will shine. If you thrive in fast-paced environments and love helping people, this is your chance to make a difference.

What Your Day Might Look Like

• Manage preauthorisation requests from start to finish—assessing eligibility, confirming benefits, and coordinating care.
• Liaise with members, providers, and underwriters to ensure smooth communication and accurate documentation.
• Deliver empathetic, efficient service across all channels.
• Monitor ongoing cases and escalate complex issues to the Medical Team or leadership.
• Support members in using our online portal and guide them through their claims journey.
• Collaborate with our provider network to contain costs and optimise care.
  
  
  

• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office 365 and general office procedures.
• Organised, proactive, and calm under pressure.
  
  
  

• Experience in medical insurance, claims, preauthorisation, or underwriting.
• Language skills (especially German or Spanish) are a plus!
  
  
  

• Hybrid Working Options
• Competitive Salary (£25,000 – £27,000 DOE)
• Internal Promotions & Career Growth
• Diverse & Inclusive Workforce
• Birthday Day Off + Christmas Eve Off
• 22 Days Leave + 9 Bank Holidays (rising to 30 days)
• Summer & Christmas Parties
• Surprise Rewards (Think Beyoncé tickets!)
• Employee of the Month/Year Awards
• 2 Volunteer Days Annually
  
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

Referrals increase your chances of interviewing at IMG (International Medical Group) by 2x

Get notified about new Case Manager jobs in United Kingdom.

Enfield, England, United Kingdom 3 weeks ago

Case Manager - Brain Injury - Manchester

Manchester, England, United Kingdom 1 month ago

Swindon, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 days ago

London, England, United Kingdom 1 month ago

Edinburgh, Scotland, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

Hounslow, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.