Overview

Principal Customer Success Manager, Strategic France (French Speaking) – Atlassian.

Join to apply for the Principal Customer Success Manager, Strategic France (French Speaking) role at Atlassian.

Working at Atlassian: Atlassians can choose where they work – in an office, from home, or a combination. Interviews and onboarding are conducted virtually as part of being a distributed-first company.

Responsibilities

• Develop trusted advisor relationships with customers at the C-suite and executive level.
• Guide customers and Atlassian Account Team to develop customer Success Plans, including regular check-ins and QBRs.
• Engage with customers to unlock early and sustained product adoption and success with Atlassian Solutions.
• Mitigate churn through early risk identification and intervention in partnership with the account team.
• Collaborate internally across product, sales, support, and marketing to facilitate a seamless customer experience.
• Develop and execute adoption strategies targeting high-value accounts, driving change management, and expanding customer footprint.

Qualifications

• Proven experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.
• Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
• Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
• Understanding of common Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases and understanding of configuration trade-offs.
• Collaborate internally across product, sales, support, and marketing to facilitate a smooth customer experience.
• Experience balancing a book of business in a customer-facing environment.
• Problem-solving skills and a customer-centric mindset.
• Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau.
• Fluent in French

Benefits & Perks

At Atlassian offers a wide range of perks and benefits designed to support you and your family, including health and wellbeing resources, and paid volunteer days. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams around the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All your information will be kept confidential according to EEO guidelines. We can provide accommodations or adjustments at any stage of the recruitment process if requested.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development