Principal Delivery Managers

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Principal Delivery Manager Location: Bristol, London, Manchester or Swansea – hybrid working policy. About Made Tech Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. We are building a community of designers, researchers and product professionals to support the public sector’s growing demand for a user‑centred, design and product‑led approach to how services are delivered. About the Role As the Principal Delivery Manager, you will work with delivery, technical and design leads to ensure projects deliver the desired outcomes for users and customers. You will collaborate with delivery teams and client stakeholders to identify and manage risk and solve issues that arise. The majority of these activities will be value‑adding. You’ll build effective relationships with other senior leaders within the business, enabling you to contribute to Made Tech playbooks and thought leadership. You will support the well‑being and development of all team members within your portfolio, by ensuring they receive regular feedback and learning opportunities. Definition of Success The accomplishments of the Principal Delivery Manager are demonstrated by growing Made Tech’s impact, delivering high‑value services to our clients, and accelerating the careers of others in Delivery Management and other capabilities within your portfolio. Key Responsibilities Principal Delivery Managers are responsible for delivering outcomes by collaborating with other Principals within the community, the rest of the Account Management team, Delivery/Design/Technology leads within their projects, client stakeholders and internal business partners (e.g. scheduling, hiring teams). They are accountable to the Co‑Heads of Delivery who are their line managers and representatives in the Leadership Team. Strategy
Contribute to and deliver on Account Strategy Contribute to and support quarterly/annual DMO objectives Account Level Delivery Assurance
Accountable for ensuring delivery success
Report to Heads of Delivery weekly on the status of quality and risk Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives Oversee compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting) Oversee commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands)
Hiring and Careers
Support hiring activities including interviewing and outreach Manage Lead Delivery Managers including performance, progression and satisfaction Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for
Growing Made Tech’s Impact
Take the lead on bids, using your knowledge and experience to understand the problem and shape our response Ensure your clients are motivated to bring repeat business and recommend our services to others Identify opportunities for Made Tech to deliver value for the client beyond the current project Build relationships with senior stakeholders within your account Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events
Community and Thought Leadership
Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques and technologies across Made Tech Contribute to a set of centralised resources and templates for potential reuse Contribute to developing a thriving community of practice and shared identity
Skills, Knowledge & Expertise
Articulate business fundamentals (USP, profitability, risks, target market) Demonstrate advocacy and prioritisation of business fundamentals Display accountability for managing commercial activities within deliveries Be able to recall and describe key Made Tech case studies, including where you were not directly involved in the project Demonstrate prioritisation, delegation and consistent delivery of multiple goals simultaneously Demonstrate fast remediation of performance issues Support direct reports with performance remediation of indirect reports Demonstrate encouragement and mentoring of high performers, to support them towards successful promotions Maintain compliance with all expectations of line management at Made Tech Demonstrate planning of and implementation of risk management activities within programme of projects, including consistent and reliable risk management processes and reporting to key stakeholders Demonstrate activities to ensure that projects, teams and functions have appropriate practices in place to meet required quality levels Have working knowledge of a wide variety of delivery approaches, methods and tools (e.g. Kanban, Scrum, Scaled Agile, Waterfall, Lean, XP and Design Sprints) Recall examples of coaching teams on best practices in other capabilities, including Security, DevOps, User‑Centred Design and Data Ethics Be able to explain the GDS service standard and how to meet each point, the purpose of each phase of the GDS Service Manual and the roles and responsibilities of all of the DDAT roles that make up a Service Team Be able to describe and advocate for the Made Tech propositions Demonstrate advocacy of best practice delivery with teams and clients Demonstrate experience of designing and running workshops with client stakeholders, including post‑workshop feedback Demonstrate experience taking responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution Demonstrate with feedback from seniors, peers, juniors and client stakeholders Demonstrate positive response to feedback with course correction
At this point, we hope you’re feeling excited about Made Tech and the job opportunity. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. Are you eligible for security clearance (SC)? All applicants do not need to hold a valid SC at the time of submitting an application but must be eligible to apply for security clearance if successful for the role. Eligibility for SC requires a minimum of 5 years UK residency and 5 years employment history (or back to full‑time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won’t be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . Life at Made Tech We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice). Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. Job benefits
30 days Holiday – 30 days of paid annual leave Flexible Parental Leave – flexible parental leave options Remote Working – part‑time remote working for all our staff Paid counselling – paid counselling as well as financial and legal advice
Location: Any UK Office Hub (Bristol / London / Manchester / Swansea) Department Delivery Management > Delivery Managers Employment Type Permanent Workplace Type Hybrid Compensation £76,000 - £100,000 / year Apply Now Sounds good? Join us in our mission to use technology to improve society for everyone. #J-18808-Ljbffr
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Location:
Manchester, England, United Kingdom
Job Type:
FullTime

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