Principal, Leadership Development Manager

Join to apply for the Principal, Leadership Development Manager role at Twilio.

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our remote-first culture and global inclusion mean you’re part of a vibrant team with diverse experiences making a global impact every day. Your career at Twilio is in your hands.

About The Job

This position is needed to design and deliver high-impact leadership development experiences for Twilio’s global leaders, driving skills development and enabling executive excellence. The role acts as a strategic thought partner and program lead for Twilio’s flagship leadership programs.

Responsibilities

• Design, lead, and evolve high-visibility leadership development programs, including executive offerings, aligned to Twilio’s Leadership Expectations and business strategy.
• Act as a strategic advisor to HRBPs and senior leaders to assess capability gaps and propose targeted development solutions.
• Champion leadership mobility and growth by integrating development with succession planning, performance, and career systems.
• Apply expert-level knowledge of learning science and leadership theory to develop solutions that resonate across global audiences.
• Own program success end-to-end: needs assessment, design, delivery, facilitation, measurement, and iteration.
• Influence the broader learning agenda by sharing insights and best practices across teams and with executive stakeholders.
• Manage relationships with external vendors, including selecting vendors, submitting SOWs, and ensuring the quality of learning solutions and content.
• Facilitate training, team interventions, and learning opportunities.

Qualifications

• Required:
• Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
• 10+ years in digital learning/learning innovation, including 2+ years applying AI in L&D
• Strong data fluency; experience with learning analytics, dashboards, and KPIs.
• Track record of leading cross-functional pilots from concept to scaled implementation.
• Experience managing vendor partnerships in the learning tech ecosystem.
• Comfort operating independently and making high-impact decisions in ambiguous environments.
• Executive presence with the ability to communicate project plans, roadmaps, and development outcomes to senior leadership.
• Desired:
• Advanced degree in Education, Learning Sciences, Educational Technology, or related field.
• Experience influencing adoption of new technologies in large, complex organizations.
• Recognized externally as a thought leader in learning innovation.

Location

This role will be remote AND based in the UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability, genetic information, political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories in accordance with applicable law. Twilio participates in the E-Verify program where required by law.

Twilio thinks big. Do you? We solve problems, take initiative, and are always up for trying new things. We seek colleagues who embody our Twilio Magic values and empower employees to build positive change in their communities through volunteering and donations. If you’re ready to unleash your full potential, apply now. If this role isn’t what you’re looking for, please consider other open positions.

EEO/AA Statement Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, veteran status, or any other protected characteristic. We also consider qualified applicants with criminal histories in accordance with applicable laws.