Location: London (hybrid working 3 office days per week) *with regular weekly travel to Basingstoke HQ

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Procurement Operations Manager means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

#LI-Hybrid

This is the job

Are you passionate about driving transformation and continuous improvement in procurement operations?

We are looking for a dynamic and experienced Procurement Operations Manager to join our team. In this role, you will be accountable for the quality and delivery of all operational and reporting activities managed by our outsourced Procurement Operations team. You will lead strategic initiatives to streamline and optimise processes, improve data capabilities, and enhance our procurement technology.

What will I be doing?

• Oversee the delivery of all operational activities, including business help desk services, supplier onboarding, vendor management, and maintenance of procurement systems.
• Lead the transformation and continuous improvement of procurement’s data management, reporting, and analytics capabilities, delivering actionable insights for the procurement category teams.
• Drive improvements in procurement technology, leading the enablement and optimisation of SAP Ariba.
• Support the Procurement Operations Lead in simplifying procurement processes and policies.
• Manage and escalate issues related to outsourced services across procurement operations, technology, and data.
• Ensure the accurate and timely delivery of all procurement data and reporting activities, including BSC, procurement savings, monthly team KPI pack, and spend reporting.

What do I need?

• Proven experience leading procurement transformation initiatives, including managing outsourced help desk services and enhancing data and reporting capabilities.
• Deep understanding of end-to-end procurement processes (Source-to-Contract and Procure-to-Pay), with hands-on experience in technologies such as Ariba, SAP, and Coupa.
• Strong communication and presentation skills, with the ability to influence senior stakeholders and translate technical concepts for non-technical audiences.
• Demonstrated ability to lead projects from planning through execution, with proficiency in data visualisation tools like Power BI and Tableau.
• Highly analytical and numerate, with advanced Excel skills and a curious, problem-solving mindset.
• Self-driven with strong interpersonal skills, attention to detail, and the initiative to work independently.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.