JOB TITLE: Product Manager, Private Banking

LOCATION: Bristol, Birmingham, Edinburgh, Leeds, Hove or Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above

About this opportunity

A brilliant opportunity to be a Product Manager in the Private Banking propositions team. The role would suit a customer centric colleague who utilises a commercial, dynamic, and agile toolkit to deliver value for customers. Continuously seeks to better customer experiences by fixing, improving, and creating product solutions. Combining a customer first mindset and industrious delivery.

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

Key Accountabilities

• Lead the management of manufactured Private Banking products, including development, enhancement, and governance of propositions such as Wills, Power of Attorney, Estates, and Trusts.

• Use insight, data, and analysis to understand customer needs, identify opportunities to improve products, and ensure fair value and great customer outcomes.

• Drive delivery of change by defining business requirements, identifying process improvements, and managing small- to medium-scale projects through to implementation.

• Develop and execute marketing or growth plans for specific products and services, working within established frameworks and collaborating with internal stakeholders.

• Manage and support a small team of Product Managers or Analysts, setting objectives, overseeing delivery, and ensuring performance through regular coaching and development.

• Oversee the end-to-end customer journey, using complaints, behavioural data, and product usage insight to shape continuous improvement activity.

• Ensure technical product specifications and documentation are in place to support robust delivery and compliance with internal standards.

• Uses product specifications to design test procedures and standards.

Key skills

• Strong product management experience, ideally within financial services, including governance, risk oversight, and managing product performance

• Skilled in managing and influencing a broad range of internal stakeholders across functions such as Legal, Compliance, Tech, and central Product teams

• Passionate about customer-centric design, using insight and feedback to shape, test, and improve propositions

• Confident problem solver, able to identify root causes and opportunities to unlock value through continuous improvement

• Experience supporting or line managing junior colleagues such as Product Analysts or Assistant Product Managers

• Able to define and deliver change initiatives, including writing business requirements and working closely with change and delivery teams

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

Want to do amazing work, that’s interesting and makes a difference to millions of people?Join our journey!