We are looking for product management support for the Helpdesk Team. We will need to ensure smooth execution on existing projects such as improving Help Center experience, automating case resolution and improving agent efficiency.

Product Manager Responsibilities Is the primary driver for identifying significant opportunities, and driving product vision, strategies and roadmaps in the context of broader organizational strategies and goals.

Incorporate data, research, and market analysis to inform product strategies and roadmaps. Plan, initiate, and manage information technology projects for web-based products and platforms.

Lead the ideation, technical development, and launch of innovative tools, platforms, and/or products. Drive product development with teams of world-class engineers and designers, while maintaining team health.

Work closely with cross-functional teams to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones. Integrate usability studies, research, and market analysis into product requirements to improve engineer productivity and enhance user satisfaction.

Define and analyze metrics that inform the success of products. Identify and track key performance metrics.

Minimum Qualifications:

Experience within product management, working on high growth technology products Experience working in a technical environment with a broad, cross functional team to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones

Experience delivering technical presentations Experience analyzing complex, large-scale data sets and making decisions based on data

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Product Management, Engineering, and Information Technology

• Industries

  Information Services, Technology, Information and Media, and Software Development

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