JOB TITLE: Product & Technical Support Specialist
LOCATION: Hybrid (office work in Canterbury Innovation Centre, Kent & field visits; preferred base location: London Greater Area)
DEPARTMENT: Sales & Support
REPORTS TO: UK Country Manager / National Sales Director
EMPLOYMENT TYPE: Full-time

To support our growing UK market, we are looking for a technically skilled and customer-oriented Product & Technical Support Specialist who will work at the intersection of technology and customer success. This hybrid role combines technical expertise and field education with post-sales support. You will act as the technical face of MESI in the UK, assisting healthcare professionals in using our solutions, resolving up to Level 2 support issues, educating partners, and identifying upselling opportunities in primary care and other segments. You’ll be a trusted link between UK customers, the UK sales team, and MESI HQ in Ljubljana, Slovenia, where the central Support Team is located.

Key responsibilities

Technical support & implementation

• Provide Level on line 1 technical assistance to MESI UK sales team and customers.
• Perform field visits to resolve technical issues and support clinical staff on-site.
• Coordinate the tech support process between MESI UK and HQ.
• Oversee and deliver technical education for local support teams, partners, and distributors.
• Handle the local RMA process and contribute to continuous improvement.
• Compile and communicate product-related technical insights to HQ (Product, Sales, Production teams).

Product education & post-sales engagement

• Educate healthcare professionals (GPs, nurses, specialists) on MESI mTABLET’s clinical and technical use cases.
• Organize and participate in seminars, webinars, and events focused on diagnostic workflows and predictive assessment.
• Be a visible point of contact for key customers and clinical stakeholders’ post-sale.
• Collaborate with the sales team on identifying upselling or cross-selling opportunities based on customer feedback and usage.
• Build and maintain local networks of high-engagement MESI users in the medical community.

Internal collaboration & knowledge sharing

• Support development of decision trees, manuals, and knowledge bases for internal and partner use.
• Relay UK-specific user experience insights and support analytics to HQ for product development.
• Act as a key support contact during clinical studies and strategic deployments in the UK.

Ideal candidate profile

The ideal candidate is a solution-driven professional with strong communication skills and a technical mindset. They are tech-savy, enjoy solving problems, educating others, and being out in the field. They thrive in a collaborative, fast-paced MedTech environment and see post-sales as a crucial opportunity to build strong customer relationships and elevate product value. They are motivated by supporting healthcare professionals and making a real impact in how diagnostics are delivered.

Must-have qualifications, experience & personal traits

• Experience in working with Primary and Secondary care settings.
• 2–5 years of experience in technical support, clinical application, or customer success roles, preferably in MedTech or diagnostics.
• Strong understanding of clinical environments (GP practices, hospitals, assisted care).
• Excellent communication and interpersonal skills – you can educate, reassure, and build trust.
• Professionalism, accuracy and reliability are your key personal traits.
• Hands-on problem-solving mindset with a proactive approach to technical issues.
• Proven ability to work independently while staying aligned with HQ processes – you understand the power of Teamwork.
• Familiarity with CRM systems, support ticketing tools, and reporting.
• Willingness to travel within the UK for on-site support and occasional EU/HQ training.
• Fluent in English; other European languages are a plus.

Why join MESI?

At MESI, we believe people drive progress. That’s why we invest in career development, international growth, and a culture rooted in purpose. Our team is ambitious, collaborative, and committed to simplifying diagnostics and improving healthcare. With an employee Net Promoter Score (eNPS) of 52+, we’re proud of the strong engagement, advocacy and satisfaction across our company. You’ll be part of a fast-growing, mission-driven team backed by world-class investors, with a strong presence in general practice and growing momentum in hospitals and assisted care.

How to apply?

Submit your CV in English. Detail relevant experience and tell us why you are excited to join MESI’s journey of growth and innovation.