Professional Services Consultant - Dynamics 365

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Eager to take your Dynamics 365 experience into a more consultative role where you can drive innovation in education? This could be the opportunity you've been waiting for!

About Tribal

Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.

The Team

Our Dynamics Team specialise in delivering focused solutions built on Microsoft Dynamics 365. With a focus on the education sector, from Higher Education, Further Education and Vocational learning, we help institutions streamline student recruitment, engagement, wellbeing support and business partnerships. The Project Delivery Team is responsible for the planning, execution, and oversight of the successful implementation of Dynamics 365 solutions for our customers. The team ensure that the project is delivered on time, within scope, and aligned with the education institutes objectives.

The Role

As a Professional Services Consultant within the Dynamics Team, you will have the technical know-how and Dynamics understanding to confidently guide customers through every stage of their Dynamics 365 journey, delivering tailored solutions, supporting testing, enhancing workflows with automation, and ensuring systems evolve alongside our customer’s needs.

This role offers an excellent opportunity for someone with Dynamics support experience to step into a consultative and implementation-focused position.

This is a remote role with the expectation of monthly travel for kick off meetings and face-to-face customer visits/training.

Your responsibilities will include:

• Managing the delivery of tailored Dynamics 365 solutions, ensuring alignment with customers’ needs and smooth implementation.
• Leading workshops to gather requirements, showcase features, and guide users through new updates or capabilities.
• Engaging with our customers to review workflows, identifying issues, and suggesting improvements using Dynamics best practices.
• Updating Dynamics configurations to reflect changes in customer strategy, structure, or operations.
• Supporting customer through UAT (User Acceptance Testing), helping confirm the system meets expectations before launch.
• Work with users to create test scripts that reflect real scenarios and ensure coverage.
• Use AI tools like Copilot or Power Automate to streamline tasks and enhance user experience.
• Set up business process flows and automations through Dynamics to guide users and improve efficiency.

The skills you’ll need:

• Strong technical knowledge of Dynamics 365, including customisation, Integration, Deployment etc.
• Build, configure and arrange customer Insight Journeys.
• Confidence in presenting to customers both virtually and face to face.

It would be great if you had:

• Implementing Dynamics into an Education setting.

What can Tribal offer you?

We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance, and Wellbeing Days. You'll also have access to E-Learning Opportunities to enhance your skills, Volunteer Days to give back to your community, and Employee Engagement Activities to connect with your colleagues. Our flexible working options and Achievers awards ensure that you can thrive both personally and professionally in a supportive, rewarding environment.

Even though the role is full-time, we offer flexible work arrangements to enhance work-life balance, motivation, productivity, and performance. If you need flexibility, apply and discuss your needs with us.

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting and Customer Service

• Industries

  IT Services and IT Consulting and Education

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