Overview

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We’re looking for passionate individuals to join our team and help drive impactful results for our customers. If you’re dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role

We are looking for a Program Manager to innovate, win, and grow with us on our Customer Team in our Theale, UK office (Hybrid 2 days a week).

As a Customer Operations Program Manager, you will embrace change and support the Operations of Services, Support, Customer Success, and Renewals, delivering value-add programs and projects to achieve the business strategic plan. You will work cross-functionally, identifying process gaps and turning targets into actionable projects through workshops and consultation.

As a hands-on program manager, you will not be afraid to roll up your sleeves to get the job done, achieving the desired outcomes and outputs scoped within the programs, managing interdependencies between projects, programs and portfolios, and documenting processes and procedures.

Responsibilities

• Work closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.
• Collaborate with other program managers to identify risks and opportunities across multiple projects within the department.
• Implement best practices, techniques, and tools for project planning and management.
• Build relationships with stakeholders across multiple levels within the business.
• Record and analyze data and measurements of processes to identify future improvements that contribute to the business strategy.
• Apply excellent analytical and problem-solving skills to provide efficient and creative resolutions.

Qualifications

• Minimum 5 years working experience in project and/or program management.
• Working knowledge of continuous improvements principles (e.g., Lean Six Sigma).
• Excellent communication, time-management, and organization skills.
• Proficiency in using and understanding Salesforce.
• Exposure to PowerBI reporting and its capabilities.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We’re proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

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