Programme Manager - Customer Journey

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Programme Manager - Customer Journey
£(Apply online only) per day
6-12 Month Contract

Introduction

Our client, a leading consulting business, is working with a financial services client on a major customer transformation programme and requires a Programme Manager. They are looking for someone with an exceptional understanding of business and technology change, gained within a customer-focused initiative, and who has the ability to work with stakeholders across large matrix environments.

Roles and Responsibilities:

  • Shape and execute the new customer transformation programme on the business side
  • Ensure development and delivery of solutions to improve business insight and our ability to meet reporting obligations
  • Provide commercial insight and customer operational expertise, drive the simplification and standardisation of systems and processes whilst enhancing the control environment
  • Ensure delivery of a fit-for-purpose operating model
  • Accountable for the successful delivery, planning, implementation, and embedding of the deliverables in the organisation - maximising business benefits
  • All end-to-end financial process design
  • Map critical processes - identify issues that need to be resolved
  • Identify opportunities and define the solution
  • Profit optimisation

Experience Required:

  • Experienced Major Transformation delivery
  • Customer-focused major delivery experience
  • Industry or Consulting background will be considered
  • 10-15 years of relevant experience
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Location:
United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
Marketing & Media, IT & Technology