Programme Manager - Customer Journey
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Programme Manager - Customer Journey
£(Apply online only) per day
6-12 Month Contract
Introduction
Our client, a leading consulting business, is working with a financial services client on a major customer transformation programme and requires a Programme Manager. They are looking for someone with an exceptional understanding of business and technology change, gained within a customer-focused initiative, and who has the ability to work with stakeholders across large matrix environments.
Roles and Responsibilities:
- Shape and execute the new customer transformation programme on the business side
- Ensure development and delivery of solutions to improve business insight and our ability to meet reporting obligations
- Provide commercial insight and customer operational expertise, drive the simplification and standardisation of systems and processes whilst enhancing the control environment
- Ensure delivery of a fit-for-purpose operating model
- Accountable for the successful delivery, planning, implementation, and embedding of the deliverables in the organisation - maximising business benefits
- All end-to-end financial process design
- Map critical processes - identify issues that need to be resolved
- Identify opportunities and define the solution
- Profit optimisation
Experience Required:
- Experienced Major Transformation delivery
- Customer-focused major delivery experience
- Industry or Consulting background will be considered
- 10-15 years of relevant experience
- Location:
- United Kingdom
- Salary:
- £80,000 - £100,000
- Job Type:
- FullTime
- Category:
- Marketing & Media, IT & Technology