Job Description

About the Role:

We are looking for a highly organised and detail-oriented individual to join our London team. This is an exciting opportunity for someone who enjoys working behind the scenes to keep things running smoothly, from managing client support processes to producing brand-aligned materials for sales proposals and commercial documentation.

In this role, you’ll work closely with internal teams across support, delivery, and commercial, helping to maintain high service standards, coordinate renewals and reporting, and ensure that all client-facing materials are clear, professional, and consistent. You’ll also liaise directly with client contacts on day-to-day queries, playing a key part in maintaining reliable and responsive support.

About Uncoded:

Uncoded is a technology consultancy dedicated to guiding clients through the visioning, design, delivery, and support of technology solutions within the commercial real estate sector. We are always on the lookout for exceptional individuals to join our dynamic team.

AlphaVictor is a SaaS platform developed to enhance the user experience and interaction with technology. The platform helps organisations support, manage, and document their technology at scale.

Key Responsibilities:

Support Services

• Act as a consistent and approachable point of contact for day-to-day client needs.
• Monitor and manage the shared client support inbox, triaging queries and escalating to internal or external teams as required.
• Build positive working relationships with client contacts through timely, helpful, and professional communication.
• Track and manage support agreement and license renewal timelines, coordinating with internal stakeholders to ensure timely action.
• Assist in the preparation of client review meetings, including compiling service reports, gathering key insights, and managing follow-up actions.
• Prepare and update monthly service reports, ensuring accuracy and clear presentation of key metrics.
• Draft, review, and coordinate the finalisation of support proposals and renewals with clients and internal leads.
• Maintain well-organised internal records of support activity, licence agreements, and client documentation.

Commercial Administration

• Support the Commercial team with the preparation and formatting of client-facing proposals, decks, and documentation.
• Maintain and update branded templates to ensure consistency and professionalism across all materials.
• Collate and organise content such as case studies, team bios, service details, and visuals for use in sales materials.
• Help coordinate internal input, review, and approvals for commercial documents to meet submission deadlines.
• Take pride in producing visually polished documents that reflect our high standards and design sensibility.

Key Qualifications:

Experience:

• 1–2 years in a client support, sales admin, business development, or marketing/design support role.
• Experience in a fast-paced professional services/ consultancy, technology or property business is preferred.
• Familiarity with preparing or supporting client documentation, proposals, or branded materials.

Key Skills:

• Excellent attention to detail and high standards for written and visual content.
• Strong organisational skills with the ability to manage multiple tasks and timelines.
• Clear, professional written communication and a confident approach to internal collaboration.
• Proficiency in Microsoft Office (especially Word and PowerPoint) and design tools such as Adobe InDesign.
• A proactive, dependable mindset with the ability to take ownership of administrative and coordination tasks.

Key Competencies:

• Communicates clearly and professionally.
• Delivers accurate, brand-aligned documentation with a focus on consistency and quality.
• Manages competing priorities with calm, effective organisation.
• Demonstrates initiative and a proactive approach to support and problem-solving.

What Can Uncoded Offer You?

• We actively encourage growth and development, providing an environment that supports you in expanding your capabilities.
• An attractive compensation and benefits package.
• The opportunity to work with some of the largest and most recognisable brands.
• Hybrid working supported, with a central London office based in Covent Garden.
• A collaborative, dynamic, and inclusive working environment where everyone is valued.

Uncoded is committed to providing equal employment opportunities to all and celebrates diversity, recognising that a variety of thought and background builds stronger teams.

We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, gender, age, disability, sexual orientation, or expression.