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12-month fixed-term contract with possible extension

We're looking for a Digital Project Manager to join our award-winning Project Management Team here at Visualsoft.

This role is ideal for someone with a background in digital, SaaS, or ideally eCommerce, who thrives on managing multiple projects and building great client relationships. You'll be working with our clients to bring their eCommerce visions to life across both our proprietary Visualsoft platform and Shopify, helping to shape and deliver their digital roadmaps.

As part of the role, you'll manage a portfolio of eCommerce clients, acting as a strategic partner and extension of their internal team. No two days are the same - our clients span a range of industries, each with unique challenges and exciting growth plans. Your role is to help bring those plans to life.

You'll be based either at our Stockton HQ or Newcastle City Centre office, with the expectation to work from Stockton during your probation period to ensure full onboarding and collaboration with the wider team.
What you'll be doing:

• Building and nurturing strong client relationships built on trust, communication, and delivery.
• Understanding the 'why' behind every request to ensure it aligns with the client's business objectives.
• Managing and prioritising a busy project pipeline across multiple clients.
• Hosting client meetings at regular intervals (daily, weekly, or monthly as needed).
• Keeping all parties informed and aligned on project progress.
• Collaborating with third parties, from early discovery through development, testing, and final sign-off.
• Working closely with the Design Team on mockups, wireframes, and prototypes.
• Liaising with our Development Team throughout each project lifecycle - from briefing through to QA and launch.
• Ensuring that all work is delivered on time, to a high standard, and with clear documentation in place.

Requirements

The Visualsoft team is the perfect combination, if you ask us. Team members are talented, ambitious, motivated, expert and a whole lot of fun, and we want someone who can join the team and be part of our fantastic culture.

- Proven experience working within an eCommerce, Digital or SaaS environment

- Project Management experience and Project Management qualifications (PRINCE2 or Agile PM) are highly desirable

- An understanding of digital marketing services is highly desirable

- Strong communication and presentation skills, face-to-face, written and verbal. You need to be willing to pick up the phone and talk to your clients

- A natural problem solver with a fanatical eye for detail

- Strong workload management and prioritisation skills and proven experience of working to deadlines

- Well presented, well-spoken, articulate and professional

- Fantastic customer service skills

- Determined, driven and willing to learn

Don't tick all the boxes? Don't worry, you can learn it here!

Benefits

• Competitive basic salary with great progression options
• Unlimited paid holidays - yes, that's not a typo!
• Hybrid working
• Medicash Cash Plan - covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy
• Employee Assistance Programme - access to Vivup for mental health support, financial guidance, and wellbeing resources
• Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
• A high-performance MacBook
• VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!
• Free breakfast, fruit, hot and cold drinks and protein shakes
• Friday afternoon drinks to wind down for the weekend
• Pension scheme to help you save for the future
• Cycle to work scheme
• Discounts across our brands
• Regular team social events
• Training & development

So if you think you've got what it takes to join one of the UK's leading eCommerce agencies we'd love to hear from you.

A little formality... by applying you implicitly consent to us processing your personal data for review for this vacancy only.
Our Values

We champion our clients
We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them.

We are one team
We believe in the power of collaboration - within our teams and with our clients. Together, there's nothing we can't achieve.

We create change
The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead.

We care about what matters
We are committed to making the world a little brighter and doing what's best for our people, our community, and our planet.
Talent Hunter Referral Bounty - £250

Help us find the right talent to join our team, and get a handsome reward in return. It couldn't be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!

Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.

We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.