We are seeking a skilled and experienced Project Manager / Business Analyst with a strong background in project management and business analysis to join our team. In this role, you will collaborate closely with business stakeholders from the USA/CA/UK/EU markets to develop cost-effective and impactful software solutions in the education domain, ensuring alignment with their objectives and strategic goals. This position is vacant in the maintenance & support team.

Responsibilities:

• Act as the main point of contact for stakeholders, fostering strong communication and collaboration;
  
• Elicit, analyse, and refine business and technical requirements for project success;
  
• Develop comprehensive project plans, release roadmaps, and prioritise tasks based on business goals and needs;
  
• Resolve customer queries and product or service problems by clarifying the customer's complaint:
  

determining the cause of the problem,

selecting and explaining the best solution to solve the problem,

expediting correction or adjustment,

following up to ensure resolution;

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;
  
• Manage team workload and coordinate internal resources for optimal project delivery;
  
• Plan, monitor, and adjust project activities as needed for successful execution;
  
• Lead and guide team activities within an agile framework;
  
• Oversee project delivery, ensuring deadlines, costs, and quality are met.

Requirements

To excel in this role, you will need:

• At least 1.5 years of experience in a relevant position in IT Outsourcing companies;
  
• Demonstrated ability to perform market and competitor analysis, requirement analysis, road-mapping, and feature prioritisation;
  
• Strong critical thinking and problem-solving skills to analyze business needs and propose effective solutions;
  
• A deep understanding of project management methodologies, including Agile (Scrum, Kanban), Waterfall, and Hybrid approaches;
  
• Proficiency in using project management tools like Jira & Confluence;
  
• Familiarity with AI tools like ChatGPT, Perplexity, and other AI-driven assistants to facilitate and improve project management activities, such as task automation, documentation enhancement, and decision support;
  
• Exceptional communication (both spoken and written), negotiation, and interpersonal skills;
  
• Fluent written and spoken English (Advanced level) is a must.
  

Working with us is about:

• A motivated and highly professional team to work with;
  
• Work in a modern business center, just a five-minute walk from the subway, or remotely;
  
• Working hours 11:00 - 20:00 GMT+3;
  
• Performance review;
  
• Program of corporate discounts;
  
• Possibility of training and obtaining certifications;
  
• Corporate events to foster a team spirit.