Quality Assurance Manager

How you'll help us live our purpose

Leeds Building Society has been helping members save and buy homes since 1875. Joining us means contributing to our mission of making home ownership accessible to more people, generation after generation.

We are seeking a Quality Assurance Manager with experience in developing and delivering QA programmes within Financial Services, and a passion for team development. This is a new role that will influence our quality assurance processes.

How you'll make a difference

You will oversee the Customer Assurance Governance Framework and lead a small team managing Quality Assurance across our Customer Division, which includes mortgage, savings, and insurance products across all channels.

What will you bring to the role?

• Experience overseeing FCA regulated activities (e.g., Mortgage Advice, Underwriting, Savings, Insurance) (essential)
• Experience managing and developing Quality Assurance Frameworks/Programmes
• Full CeMap qualification (preferred or willingness to study)
• Understanding of FCA Code of Conduct, Principles for Business, Consumer Duty, and Vulnerable Customer Guidance
• People management and development experience
• Ability to analyze QA data, identify trends and root causes to improve processes and customer outcomes
• Experience leading calibration sessions, coaching colleagues for alignment
• Resource planning and work allocation skills
• Strong stakeholder management skills
• Excellent communication and listening skills

And in return, you'll get the best from us:

• Annual colleague bonus of up to 12%
• Hybrid working (60% remote)
• Matched pension contributions up to 10%
• 26 days holiday plus bank holidays and holiday purchase scheme
• Colleague mortgage and savings products
• Electric vehicle and Cycle to Work schemes
• Two days' volunteering per year

We support your learning, development, and career growth in a welcoming environment.

Why choose Leeds Building Society?

Our people are central to our success. We are proud of our Gold accreditation as an Inclusive Employer in 2023 and are committed to diversity and equal opportunities. Our purpose-focused culture earned us the Leading with Purpose award in 2023, reflecting our dedication to community and responsible banking.

Why wait? Apply now

We encourage you to apply before the closing date on Wednesday 14th May, as the role may close early. If you're interested but unsure about meeting all criteria, contact us to discuss your skills and experience. We support reasonable adjustments—please reach out to careers@leedsbuildingsociety.co.uk.

#LI-Hybrid