About the Role:

We are seeking a proactive and detail-oriented Quality & Compliance Administrator to join our growing governance team at Aurem Care. This vital role supports the Head of Quality and Governance and the Quality team to drive continuous improvement across our group of care homes, ensuring we meet and exceed regulatory and internal standards.

You’ll be working remotely but will visit services across the Aurem Group when required to support the team and carry out essential duties.

Key Responsibilities:

• Support the coordination and administration of internal quality audits and regulatory inspections.
• Track and follow up on action plans arising from audits, complaints, safeguarding, and compliance reviews.
• Maintain accurate records and documentation for regulatory notifications (e.g., CQC, safeguarding, enforcement).
• Assist in preparing quality performance reports and dashboards for leadership review.
• Manage document control for policies, procedures, and templates across the group.
• Collate and analyse data from systems to support oversight of compliance metrics.
• Maintain up-to-date knowledge of sector regulation and compliance frameworks, providing administrative support accordingly.
• Liaise with Home Managers, Regional Directors, and Quality Managers to support service improvement plans (SIPs) and Home Development Plans (HDPs).

Essential Skills & Qualifications:

• Previous administrative experience in a care or healthcare environment
• Strong understanding of regulatory frameworks (e.g., CQC, safeguarding, audits)
• Excellent written and verbal communication skills
• High level of accuracy and attention to detail
• Strong IT skills, including Excel, Word, and SharePoint or similar
• Ability to manage a busy and varied workload remotely
• Willingness to travel across services when required (mileage reimbursed)

Desirable:

• Experience using digital care planning systems
• Knowledge of compliance platforms
• Understanding of clinical governance or quality improvement principles
• NVQ Level 3+ or relevant qualifications in Business Admin, Health and Social Care, or Compliance

There are many great reasons to join our team and what we can offer:

• Pay rate: £14 - £15 per (pay dependent on experience)
• Full time, 37.5 hours per week
• Remote-based with occasional travel across Aurem Care homes
• 25 Days Annual Leave, plus bank holidays
• Laptop and phone provided
• Mileage and travel expenses reimbursed
• Free DBS (T & C’s apply)
• Life insurance
• Company pension
• Our employee assist programme – healthcare and mental health support
• Free in house training via our elearning platform, your Hippo, in addition to our fully funded apprenticeship courses
• Yearly salary review
• Being part of an organisation where empowering and valuing our people is fundamental to everything we do

Please visit our website for the location of our homes

Why join us?

This is an exciting opportunity to join our growing organisation to make a significant impact within our nursing home group, if you have the experience we would love to hear from you!