Join to apply for the Query Resolution Clerk role at EverywhenGet AI-powered advice on this job and more exclusive features.Are you someone with an insurance reconciliation background looking for a change? We have an exciting opportunity for a Query Resolution Clerk to join our remote team. You will be responsible for the management of insurer queries for our business. You will investigate the insurer query to identify what remedial actions would lead to their resolution. Overview What you will do as a Query Resolution Clerk

Resolve Insurer Reconciliation Queries and work through to settlement or prepare for settlement. Actively manage query workload, referring to Business and Insurer where required, within a timely manner. Apply proactive Aged Insurer Queries controls to ensure unflagged queries are resolved within a 90-day timescale. Triage ad-hoc requests from insurers and ensure the Query Management team prioritises queries in line with deadlines and expectations with insurers. Escalate issues where necessary to Business Principals and the Query Management team. Communicate and build relationships with IBA teams and with the Insurance Broking Businesses and Advisory Business Operations. Complete training and assessment exercises as assigned by Compliance and Training Department. Fulfils responsibilities in line with agreed processes to achieve objectives and ensure compliance with client and insurer money rules within the FCA Handbook. Investigate root causes for queries to help improve processes and prevent recurrence where applicable. Support root cause analysis specific to query type, insurer and business unit for process improvement. Lead on reducing insurer total query flow where appropriate. Liaise with internal Towergate teams to communicate insurer concerns and provide timely information to address issues.

Qualifications and skills

Experience in an insurer, broking or IBA environment. Effective written and verbal communication skills. Strong organisational skills and attention to detail. Initiative, proactivity, inquisitive approach and resourcefulness. Adaptability and positive response to change. Analytical and investigative skills with logical reasoning and problem-solving abilities. Ability to work under pressure and maintain integrity when dealing with complex issues. Flexible working practices, priorities and hours to meet business demands. Microsoft Excel skills to an intermediate level (lookups and pivots) – desirable.

Benefits In return you will be welcomed and supported by our Ardonagh family, joining an organisation that cares about you and your wellbeing. Some of the benefits include:

26 days of holiday entitlement plus bank holidays Opportunity to progress within the Ardonagh family Award-winning learning and development offering and support to obtain professional qualifications Pension scheme for retirement 24-hour Employee Assistance support for wellbeing Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work, and more One day paid volunteering Ardonagh Community Trust (ACT) donation matching The Spotlight Awards to celebrate talent across the group

We offer genuine potential for personal and professional development. Apply today and one of our team will be in touch. IND01 #AIB Everywhen is an equal opportunities employer with a diversity, equity and inclusion strategy. We are committed to a working environment that is inclusive and empowering. If your application is successful, we will conduct employment checks prior to starting, including verification of recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. #J-18808-Ljbffr