About Loungers

Loungers is a substantial and growing operator in the UK hospitality sector, operating over 250 sites in England and Wales across three distinct but complementary brands, Lounges, Cosy Club, and Brightside. Founded in 2002 by three friends who wanted to create a neighbourhood café-bar that they would want to go to, the Group is now the only growing all-day operator of scale in the UK and has consistently outperformed the wider UK hospitality sector over the past three years. Despite being the fastest growing café/restaurant group in the Country, Loungers has retained its entrepreneurial spirit and quirky ‘Loungey’ local community atmosphere.

The role in a nutshell

This role has flexible working hours over 4 days. This role is field-based, working closely with the Marketing team at HQ, the Regional Community Manager team, Operations Managers and Lounge teams. You will need a full driving licence and access to a vehicle in order to visit the Lounges in your region.

We are looking for a passionate and proactive individual to take on an exciting new role within the UK\'s fastest-growing casual dining group. We are recruiting a Community Manager based in the West Midlands region to oversee the community engagement and local marketing at 25 Lounges. This varied role will involve training and motivating teams, supporting them with their activity, and reporting on community engagement in the area.

The ideal candidate will have experience of delivering local events, a passion for charity activity, an understanding of social media and email marketing, and the ability to train, coach and nurture site-level teams. The Regional Community Manager will understand that every Lounge is unique and work with our talented site teams to deliver bespoke activity for that Lounge.

• You will work closely with our Regional and Area Ops Managers to understand Lounge-specific opportunities and challenges
• You will work with the Lounge GMs to seek out Community Champions and Social Media Stars within each Lounge
• You will motivate, inspire, engage and nurture our Community Champions and Social Media Stars to deliver activity tailored to their Lounge

Getting into the detail

Your role will be to seek out the community focused people within each Lounge, nurture their passion and support them with bespoke plans. No two days will look the same, but a week might see coaching teams on site, attending an Ops huddle, creating digital advertising for site events, brainstorming plans on a one-to-one and sharing ideas on regional WhatsApp groups.

You'll play a key role in driving sales and community impact across the region. From supporting new openings and creating Community Action Plans, to building local partnerships and tailoring national brand activity, you'll help each Lounge connect with its customer base. You'll champion charity initiatives, deliver workshops and social media training, and ensure our teams have the tools and inspiration to succeed. Alongside this, you'll oversee local marketing activity for all your Lounges, including social media, email content, and regular reporting, to keep performance on track and opportunities front of mind.

What you’ll bring to the role

• Minimum 2 years' experience of national brand or local marketing
• You pride yourself in being warm and approachable
• Has a strong passion for social and community good
• A people-person who is able to adapt to their audience whether speaking with a Regional Operations Manager or a team member in a Lounge
• Highly organised and comfortable working in a fast-paced multisite environment
• Comfortable with being out and about
• Hospitality experience is advantageous
• You must hold a full driving licence and own a vehicle to visit the Lounges in the region

What’s in it for you?

• A flexible 4 day week working arrangement
• A culture that appreciates ideas and celebrates individuality Founder-led business - we might have 230 sites, but we still maintain an entrepreneurial spirit through everything we do
• 50% off food at all Lounges, Cosy Clubs and Brightsides
• 10% bonus
• Pension contribution
• 24/7 mental health support
• Amazing events including LoungeFest – our annual company festival - Christmas parties and more
• We want to work with nice people so if you want to work hard, have fun and be part of the Loungers ride, we’d love to have you.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Marketing

Industries

• Hospitality

Referrals increase your chances of interviewing at Loungers ltd by 2x