Overview

We are looking for a dynamic and experienced Regional Head of IT to join our organisation as the key conduit between our national IT function and the Bath, Swindon & Wiltshire (BSW) service area. This is a strategically critical role that ensures the successful delivery of IT services aligned with local operational priorities and commitments made during service mobilisation and bidding processes. As the Regional Head of IT, you will act as the senior IT presence within the BSW region, focusing on:

• Service Assurance - Ensuring delivery of high-quality IT services that meet the needs of local teams
• Relationship Management - Acting as the bridge between local operational teams, regional leadership, and national IT services
• Collaboration - Working closely with IT leads from other organisations across the BSW Integrated Care System (ICS) to foster interoperability and deliver joint digital health initiatives

Though this role does not include direct line management, it carries significant influence and leadership responsibility, requiring a proactive approach to driving accountability, resolving issues, and championing local IT priorities at all levels of the organisation. You will represent IT in regional governance and service meetings, provide visible leadership, and ensure that digital strategies are collaboratively developed and implemented to support transformation across the wider health and care system.

Responsibilities

• Act as the dedicated Regional Head of IT for the BSW service, building strong relationships with operational leaders, service managers, and the wider BSW ICS.
• Understand local business plans, service priorities, and challenges to ensure IT services are aligned with operational needs.
• Represent IT at regional governance boards, service reviews, and programme discussions.
• Provide oversight of IT service performance across the BSW region, ensuring agreed SLAs and service standards are maintained and communicated.
• Coordinate with internal IT teams to resolve service issues, manage escalations, and deliver high-quality support.
• Ensure local services are fully supported in mobilisations, service changes, and transformations.
• Enhance communication between IT and regional services by acting as a trusted point of contact and conduit for updates, planning, and feedback.
• Proactively communicate planned IT changes, ongoing initiatives, and improvement work to local stakeholders.
• Raise awareness of the value and impact of IT projects that support BSW services, ensuring visibility of outcomes and progress.

Essential Criteria

• Educated to degree level in IT, Business, or a related discipline, or equivalent relevant experience.
• ITIL Foundation certification or working knowledge of IT service management frameworks.
• Proven experience in IT relationship management, business partnering, or service delivery roles within a complex environment.
• Strong background in stakeholder engagement and managing service expectations.
• Experience in healthcare or public sector organisations is highly desirable.

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We\'re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We\'re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn\'t happen often, sometimes a role is very popular, and we\'ll need to close it earlier than the date we\'ve shown here. If you\'re keen to join our team, we\'d love to hear from you so please apply as soon as you can. As you\'d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Benefits

• £50,000 - £60,000 annual salary with group pension
• Private medical insurance with fast access to specialists including musculoskeletal problems and mental health support - at locations across the country
• Membership of My Reward Hub, offering discounts on everyday purchases and cashback/voucher offers
• Access to wages as you earn them
• Online and face-to-face help with wellbeing, including mental and physical health resources, career coaching and counselling
• Access to eLearning, bespoke career pathways, and continuing professional development through The Learning Enterprise
• Open, just culture with opportunities to contribute ideas and investment in innovation funding
• Pride in working for an organisation with high clinical and quality standards