Overview

Role: Regional Operations Support and Service Supervisor

Location: Remote (covering North East England and East Coast of England)

Contract Type: Permanent (Full-Time) | Shift pattern: Monday–Friday (occasional weekend work)

Salary: £30,000 - £32,500 depending on experience; plus company vehicle (after completion of successful probationary period)

Grade: M

Important: This role requires travelling to multiple live operational prison environments within the North East and East Coast of England, and you will be in direct contact with inmates who are currently serving a sentence. You will be required to undergo an enhanced security vetting process if you are successful for this position.

HMPPS contract details: DHL manages picking, packing, and distribution of orders; roles involve supporting rehabilitation. No two days are the same.

You will play an integral role in the prisoners lives, working with a diverse team to support their rehabilitation.

Responsibilities

• Provide operational support across warehouses and service locations by covering staff absences, filling gaps, and delivering training
• Assist Warehouse Managers with onboarding, staff development, and recruitment
• Support the Regional Operations Manager and Head of Operations with canteen-related issues at DHL and HMP sites, while contributing to project delivery and continuous improvement
• Ensure adherence to health and safety standards and assist in the implementation of operational strategies
• Ensure all relevant DHL operational documents are completed accurately and on time, including change requests
• Ensure all delivery queries are reported to Warehouse Manager/Supervisors/Transport Team
• Comply with all Prison Service regulations, including security

Requirements

• Logistics or similar engagement level job preferable but not essential
• Experience of managing a team or multiple locations
• Excellent time management skills and ability to prioritise workload
• Strong communication skills both verbal and written
• IT skills and working knowledge of Microsoft packages
• Full valid UK driving license and use of own vehicle (company vehicle provided after successful probationary period)

Benefits

• Free parking and on-site canteen
• Generous annual leave
• Flexible working – discuss alternative patterns at interview
• Pension scheme with 8% employer contribution and 4% employee contribution
• Free confidential 24/7 GP consultations
• Discounts and discounts programs
• Loans, savings schemes and free mortgage advice

About DHL

We are the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams deliver for customers across industries including retail, automotive, healthcare and more.

Additional information

Interviews are provisionally scheduled to take place during the week commencing 15/09/25. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to consent. Applications reviewed continuously and the period may close early if there are many applications. Submit early to ensure consideration.