Customer Consultant (Welsh Speaker)

Remote working

Wescot Credit Services is looking for Welsh-Speaking Customer Consultants to join our outsource campaigns starting 1st September 2025.

We seek team players who match our enthusiasm, work ethic, and commitment to 5-star customer service to be the first point of contact supporting Welsh-speaking customers in their preferred language.

As a Customer Consultant at Wescot, you will:

• Handle inbound and outbound calls, identify patterns, and recognize potentially vulnerable customers.
• Use active listening skills to support our customers in achieving financial wellbeing.
• Show empathy and resilience, comfortably discuss difficult subjects, and deliver tailored solutions with care.
• Pay great attention to detail and enjoy working in a fast-paced environment.

You will begin with a 3-week training programme to learn about our business, clients, systems, and how to best support customers. This training will be conducted remotely, Monday – Friday: 9am – 5pm.

Once trained, you will transition into our weekly shift patterns, with options for either a 37.5 or 40-hour contract. Our operating hours are between Monday – Friday, 8.30am – 6.30pm, and 1 in 3 Saturdays, 8.30am – 1pm, with a day off during the week prior to your Saturday shift.

Your package includes:

• Salary up to £26,313.14 (based on 40 hours/week), depending on experience.
• 31 days holiday (pro-rata), including all bank holidays.
• Discounts and cashback at hundreds of high-street shops.
• Private Healthcare.

If this opportunity aligns with your career goals, apply now to start your next chapter with us!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Wescot Credit Services is a contact centre working with major UK banks, credit card providers, energy, telecoms, and others to recover debts owed by customers.

We are proud to be Great Place to Work-Certified through Encore Capital Group in Costa Rica, France, India, Portugal, the UK, and the US.

Diversity and inclusion are vital to us at Wescot. We value diverse talent and encourage everyone to be themselves at work, fostering an inclusive culture.

**Please note:** Successful candidates will undergo a basic credit check and criminal background check. We cannot proceed with interviews if a CCJ, IVA, or Bankruptcy appears on your credit file, or if you lack full right to work in the UK.