Remote Head of Account Management - Revenue Management (m/f/d)

Join us at RoomPriceGenie.

About RoomPriceGenie
Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. Our AI-powered solution allows hotels to set the right prices in seconds by analyzing internal data and market trends.

Your Role

As the Head of Account Management (Revenue Management), you will lead and evolve the global Customer Success organization responsible for driving adoption, retention, and customer satisfaction across our suite of revenue management solutions. Acting as a strategic partner and trusted advisor to clients and internal teams, you’ll define the vision, structure, and strategy for helping customers achieve measurable success with our products. This role requires a seasoned, data‑driven, empathetic leader with deep knowledge of hospitality revenue management principles, SaaS customer lifecycles, and a passion for developing high‑performing teams.

What You Will Do

Leadership & Strategy

• Define and execute the global Customer Success strategy, aligning it with company growth objectives and customer needs.
• Build, lead, and mentor a team of Revenue Account Managers.
• Develop and monitor KPIs for customer health, retention, and expansion, ensuring a proactive and data‑driven approach.
• Partner closely with Product, Sales, and Marketing to ensure customer feedback informs roadmap development and go‑to‑market strategy.
• Own renewal and expansion strategies, driving adoption and lifetime value across the customer base.

Customer Advocacy & Relationship Management

• Serve as the executive sponsor for key enterprise accounts, fostering trusted relationships at the C‑suite and revenue leadership level.
• Champion the voice of the customer internally, ensuring product direction, support, and operations align with customer goals.
• Oversee escalation management, ensuring timely resolution and high satisfaction through collaboration with cross‑functional teams.

Operational Excellence

• Design and optimize customer journeys, playbooks, and success frameworks that scale across regions and segments.
• Establish strong reporting and analytics capabilities to track adoption, NPS, renewal rates, and account performance.
• Collaborate with Finance and Sales to accurately forecast renewals and revenue growth from existing customers.
• Standardise onboarding, training, and continuous learning programs to ensure consistent delivery and excellence across all touchpoints.

Your Profile

• 7+ years of experience in Customer Success, Account Management, or Client Services, with 3+ years in leadership roles.
• Experience working with or within hotel technology companies.
• Deep understanding of hospitality revenue management principles, pricing optimization, and hotel distribution ecosystems.
• Proven ability to lead global or multi‑regional teams, scaling customer success programs in a SaaS environment.
• Strong analytical mindset.
• Exceptional executive communication and stakeholder management skills.
• Demonstrated success in improving retention, driving adoption, and growing recurring revenue.
• Highly organized, adaptable, and collaborative – a leader who builds trust internally and externally.

Nice to Have

• Background in Revenue Management or Hospitality Operations.
• Project management certification or proven ability to manage large‑scale process initiatives.
• Experience in a high‑growth SaaS company environment.

What we offer at RoomPriceGenie

• Hybrid Office Model – work your way! Remote, office, or a mix.
• One Team, One Vision, One Goal – collaborate to make magic happen.
• Epic Team Gatherings – annual global networking and brainstorming.
• Growth and Development – lifelong learning with professional development opportunities.
• 5 Years? 5 Weeks! Loyalty reward of five weeks of bonus vacation after five years.
• Birthday Celebrations – take the day off, guilt‑free.
• Flexible Hours – help balance work and life.
• Wellbeing Matters – access to Headspace for mental health.

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