Join to apply for the Research and Insight Analyst role at trendnexus sdn bhd

Bedford (Hybrid Working)
£38,157 per annum
Permanent
Full Time – Monday Friday 9.00am - 5.00pm (flexible within business needs)
Closing date: 31st October 2025

Responsibilities

• Effectively support the delivery of research projects from the early scoping stage through to reporting, communicating findings and making recommendations as appropriate.
• Support all customer insight work being the champion for research and analytics.
• Use data analytics skills to triangulate various data sources to bring together the full customer feedback picture and make recommendations for service improvements.
• Work collaboratively with all business functions to ensure feedback is collected effectively and used in an outcome-based approach.
• Apply research findings within the business to inform evidence-based decision making and tell the story.

Qualifications

• Experience of working with customers.
• Excellent IT skills to include MS Word, Excel, and Outlook, PowerPoint.
• Ability to use different analysis techniques such as sentiment analysis and key driver analysis, and able to interpret data, especially through Power BI reports.
• Understanding of research methods such as customer effort and NPS, and able to interpret data.
• Demonstrate excellent communication skills and the ability to communicate and establish effective working relationships at all levels.
• Great listening skills are essential.
• The ability to clarify and communicate customer experiences and suggest service improvements based on findings.

Benefits

• A competitive salary of £38,157 per annum
• 28 days holiday PLUS Bank Holidays
• A generous contributory pension scheme
• Private health care
• Free life assurance
• Access to an extensive suite of wellbeing services and tools including a digital gym
• Opportunities for learning and development
• Discounted gym membership
• Retail discount scheme
• Hybrid Working

Please note the successful candidate will need to complete a basic DBS application.

Interviews to be confirmed.

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.