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Sales Business Systems Process Manager

About our Team:

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. Our portfolio of solutions brings together extensive Scientific, Technical and Medical content, powerful analytics, and technologies. We help our corporate customers, R&D professionals, engineers, scientists and commercial marketing leaders, to innovate and commercialize ideas, products and processes.

About the Role

As the Sales Business Systems Process Manager, you will enable the Elsevier health business unit to continue to scale by improving, analyzing, and documenting lead to order processes. You will be part of a global sales operations team that enables sales and customer success to conduct their responsibilities with streamlined process and tooling solutions. This role will involve cross functionally working with sales, customer success, IT, finance and other operational functions to improve business productivity and effectiveness.

Key Responsibilities

• Conduct requirement gathering sessions with end users to document process and system requests.

• Design lead-to-order processes that optimize user interaction with sales tooling.

• Develop and maintain training materials for Salesforce and other sales tool related processes.

• Deliver live or recorded systems training for impacted users.

• Function as the business owner for tooling including Gong, LinkedIn Sales Navigator and ZoomInfo. Identify ways to fully maximize these tools in association with Salesforce.

• Conduct or coordinate user acceptance testing for all enhancements.

• Provide secondary support to end users for complex issues that require IT resolution.

• Act as a link between business stakeholders and IT to deliver high quality solutions in a timely manner.

• Keep up to date with industry trends and technology to continue to optimize Elsevier’s sales technology stack.

Qualifications

• A solid level of experience with Salesforce in a business process or administrator role.

• Hands on experience using Salesforce Sales Cloud and Salesforce CPQ.

• Experience with integrated contract lifecycle management (CLM) solutions such as Ironclad, Docusign, or Conga.

• Knowledge of integrated training tools such as Spekit and Highspot to deliver training materials.

• Familiarity with other sales tooling including, but not limited to, Gainsight, Gong, LinkedIn Sales Navigator, ZoomInfo, and others.

• Salesforce Business Analyst certification is preferred.

Work in a way that works for you:

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Generous holiday allowance with the option to buy additional days
● Health screening, eye care vouchers and private medical benefits
● Wellbeing programs
● Life assurance
● Access to a competitive contributory pension scheme
● Save As You Earn share option scheme
● Travel Season ticket loan
● Electric Vehicle Scheme
● Optional Dental Insurance
● Maternity, paternity and shared parental leave
● Employee Assistance Programme
● Access to emergency care for both the elderly and children
● RECARES days, giving you time to support the charities and causes that matter to you
● Access to employee resource groups with dedicated time to volunteer
● Access to extensive learning and development resources
● Access to employee discounts scheme via Perks at Work

About the business:

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Elsevier is a global information analytics business that helps institutions and professionals advance healthcare, open science and improve performance for the benefit of humanity.We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers.Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, 38,000 e-book titles and many iconic reference works, including Gray’s Anatomy. Elsevier is part of RELX Group. With a wide range of technology jobs, commercial and business jobs, and graduate jobs, there is a part for everyone to play. We need talented people to help us inspire ground-breaking research.

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