Sales Order Processing Administrator - Loughton

We are growing our team and have an exciting new opportunity to join us as a Sales Order Processing Administrator. You will be focused on ensuring all orders are created and processed accurately, supporting a smooth order fulfillment process. Experience in order processing and supply chain management is preferred.

This role is based in our Loughton offices, initially on a 5-day week for the first 6 months, then transitioning to 3 days in the office and 2 days remote.

Reporting to the SOP Team Leader, your responsibilities will include:

1. Order Preparation and Administration: Preparing order paperwork and managing all order types to support revenue objectives.
2. Order Review: Ensuring all submitted orders meet quality and compliance standards.
3. Order Fulfillment: Managing all activities from demand to delivery for the NUK Business, including customer enquiries.
4. Order Creation and Amendments: Creating accurate orders in CRM and ERP systems, including equipment, software, and services; making amendments and processing cancellations as needed.
5. Process Documentation: Keeping all processes and procedures up-to-date.
6. Inventory Management: Collaborating with Sales & Marketing to maintain accurate forecasts, stock levels, and automate purchasing where possible.
7. Reporting: Generating regular KPI reports on order processing, forecast accuracy, and vendor performance.

Qualifications and skills required include:

1. Significant experience in B2B order processing and managing legal documents.
2. Proficiency in data entry across multiple systems.
3. Strong attention to detail and accuracy.
4. Ability to work under pressure and meet deadlines.
5. Experience with Materials Replenishment Planning (MRP).
6. Understanding of supply chain planning cycles; experience with ERP systems (SAP preferred).
7. Excellent communication skills and customer service orientation.
8. Experience with SFDC, Siebel, SAP, and Business Base is advantageous.

We welcome applications even if you do not meet all the listed requirements, as we value potential and enthusiasm.