Job Specification

Job title

Base location Reigate

inTEC brand

inTEC brand Sweethaven Commercial

Job type

Job type Hybrid

37.5

Annual leave

Annual leave 20 days

Reports to

Head of Sales UK & Ireland

Hello, we are inTEC

Sweethaven is part of the inTEC GROUP. We are education technology specialists and have a proven track record working with independent schools and colleges to deliver enterprise-grade IT systems, support and knowledge that enable quality, innovation and excellence in education. Sweethaven education’s offices are in Guildford and Reigate.

Our group, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology.

We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service.

We aim to assist organisations in understanding and extracting genuine value from their technology systems and investments. By collaborating with renowned brands across various sectors, as well as numerous independent and state schools, we integrate design, processes, and technology to achieve organisational goals and deliver outstanding client experiences.

Our clients enjoy technology services that blend the expertise and scale of a large organisation with the personal touch and sentiment of a family-run business

Discover more about the inTEC GROUP at weareintec.co.uk

• Support the Sales Team: Assist sales representatives with preparing proposals, contracts, and presentations.
• Customer Interaction: Address customer inquiries, resolve complaints, and provide product or service information as needed.
• Order Management: Process sales orders, track shipments, and ensure accurate invoicing and payment collection.
• Database Maintenance: Manage and update the customer relationship management (CRM) system, ensuring data accuracy and completeness.
• Reporting: Prepare sales reports, forecasts, and performance metrics to support decision-making processes.
• Collaboration: Coordinate with other departments such as marketing, logistics, and finance to ensure smooth execution of sales operations.

Day-To-Day Responsibilities

• Support the Sales Team: Assist sales representatives with preparing proposals, contracts, and presentations.
• Customer Interaction: Address customer inquiries, resolve complaints, and provide product or service information as needed.
• Order Management: Process sales orders, track shipments, and ensure accurate invoicing and payment collection.
• Database Maintenance: Manage and update the customer relationship management (CRM) system, ensuring data accuracy and completeness.
• Reporting: Prepare sales reports, forecasts, and performance metrics to support decision-making processes.
• Collaboration: Coordinate with other departments such as marketing, logistics, and finance to ensure smooth execution of sales operations.

Experience & Qualifications

• Educational Background: Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Experience: 1-3 years of experience in a sales support, administrative, or customer service role.
• Technical Skills: Proficiency in CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), and data analysis tools.
• Communication: Strong verbal and written communication skills.
• Organisational Abilities: Exceptional time management and multitasking skills with keen attention to detail.
• Teamwork: A collaborative mindset and the ability to adapt to varying team needs.
• Problem Solving: Proactive approach to identifying and addressing challenges effectively.
• Educational Background: Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Experience: 1-3 years of experience in a sales support, administrative, or customer service role.
• Technical Skills: Proficiency in CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), and data analysis tools.
• Communication: Strong verbal and written communication skills.
• Organisational Abilities: Exceptional time management and multitasking skills with keen attention to detail.
• Teamwork: A collaborative mindset and the ability to adapt to varying team needs.
• Problem Solving: Proactive approach to identifying and addressing challenges effectively.

Personal Attributes

• Educational Background: Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Experience: 1-3 years of experience in a sales support, administrative, or customer service role.
• Technical Skills: Proficiency in CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), and data analysis tools.
• Communication: Strong verbal and written communication skills.
• Organisational Abilities: Exceptional time management and multitasking skills with keen attention to detail.
• Teamwork: A collaborative mindset and the ability to adapt to varying team needs.
• Problem Solving: Proactive approach to identifying and addressing challenges effectively. .

Recruitment Process

We want the best people to join our team.

It’s important that you are yourself when we interview you, so we can see the best of you. We know interviews can be nerve-wracking and we will always put candidates at ease.

Our interviews are a two-stage process. We always invite you to meet the team which you will be joining and have a look around our offices.

We also want YOU to ask US questions, so please come prepared with relevant questions.

Good luck!

Our Values

Here at inTEC, we pride ourselves on our strong brand values which are reflected in the work our brilliant team does every day:

• We are curious.
• We are open.

Our Community

Corporate Social Responsibility is very important to our business and our team. We consider it from three distinct perspectives:

• Community – helping people understand the role we play within the community and contributing our expertise to enhance the work of charities, sports clubs and volunteer groups;
• People – finding and developing great people throughout their inTEC journey;
• Environmental Management – managing our impact on the environment in a responsible and ethical manner.

Over the years, we’ve helped many charities, schools, universities, grassroots sports clubs and local organisations with free technology support, advice and training, corporate sponsorship and fundraising events.

Our Culture

Across all of our UK and Irish sites, we have a team of Culture Champions who are here to make inTEC a great place to work . The friendly team help to organise events including everything from Summer barbecues and Christmas parties to online quizzes and coffee ‘n’ cake mornings! We plan a 12-month calendar of fun events of which we hope you will really enjoy taking part.

Here at inTEC, we know that a fully engaged team is a happier, stronger and more efficient team!