Join to apply for the Salesforce Functional Consultant role at DARTS (Disaster Air Response Teams)

Are you ready to grow your career in Insurance? Cover‑More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well‑known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs! In the post‑pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.

Responsibilities

• Gather requirements and conduct workshops with key business stakeholders.
• Translate business needs into Salesforce solutions and perform necessary data mapping, collaborating with technical teams and business units as needed.
• Customize, configure, and manipulate Salesforce functionalities to meet business requirements.
• Involved in UAT, feature/sprint reviews, and support the adoption of new solutions.
• Maintain the security, integrity, and overall health of the Salesforce platform.
• Uphold and recommend Salesforce best practices.
• Provide ongoing support, troubleshoot issues, and ensure follow‑through until resolution.
• Proactively recommend new features, improvements, and upgrades to optimize our implementation.
• Use customer insights to guide business initiatives.
• Ensure best practice customer initiatives are adopted and effectively applied.
• Deliver exceptional customer service to internal and external stakeholders, in line with company guidelines, regulatory obligations, and SLAs.
• Handle confidential information in accordance with company and partner protocols and procedures.
• Maintain high standards of customer relationship management.
• Ensure all contact and interactions are of the highest standards, communicating clearly and appropriately with all stakeholders.
• Collaborate with and provide regular reporting and updates to key stakeholders across the Cover‑More Group.
• Ensure all communication aligns with the delivery of our Brand Promise to stakeholders.

Qualifications

• Proven experience as a Salesforce Consultant, Functional Consultant, or Business Analyst.
• Ideally hold Salesforce Certifications.
• Applied experience, particularly with Service Cloud implementations and integrations.
• Strong knowledge of Salesforce best practices, configuration, data modelling, UI design, and process design.
• Proven ability to work in a complex Salesforce environment, utilizing problem‑solving skills to determine best fit solutions.

Why Choose Us

We value optimism, caring, togetherness, reliability and determination.

We have more than 2600 employees worldwide: a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals.

Job Flexibility: Hybrid work week policy ensures employees maintain work‑life balance with 3 days in the office and 2 days working from home.

Career Growth: Continuously learn, develop and bring ideas to the table.

Leave Benefits: Regular annual and personal leave, anniversary leave, volunteer leave, comprehensive paid parental leave scheme.

Diversity and Inclusion: We respect who you are and embrace diversity.

Benefits

• Travel insurance
• Health insurance
• Life Insurance
• Company subsidised pension
• 25 days annual leave
• Short term incentive plan
• Employee reward and recognition scheme
• Flexible working opportunities
• Competitive family and parental leave programme
• Employee Assistance Programme
• Fitness reimbursement scheme
• Volunteering leave
• Online learning and training opportunities
• Professional membership
• Work anniversary leave

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Marketing Services