Overview

Senior Account Manager - Sizewell C; EDF Account Team

Job Title: Senior Account Manager

Location: Suffolk / London Sites

Reporting to: Client Services Manager (Alan Waugh)

Salary: up to 41,000 + Managed Solutions commission scheme

Role Objective: To manage and develop client relationships ensuring the delivery of our managed solutions offering and identifying new opportunities. You will act as a key point of contact for the client, ensuring effective recruitment strategies. You will take a proactive role in identifying market trends, providing insights and positioning Rullion's services in a way that drives the client's long-term goals.

Responsibilities

• Actively seeks new business and identifies cross-selling and up-selling opportunities to grow the account.
• Provide assistance to the hiring managers on workforce solutions, identifying opportunities where a SoW Engagement is more appropriate than a contractor or looking at solutions to help upskill and reskill potential talent.
• Define outcomes that align to the client expectations and ensure they are measurable.
• Work with clients and associates to develop SoW engagements ensuring that they are compliant and limit any IR35 risk.
• Build and nurture strong customer relationships, fostering connections and engaging with senior stakeholders.
• Understand the needs of stakeholders and provide tailored support to establish yourself as a trusted partner.
• Proactively develop existing client relationships while forging new ones, expanding our network and creating opportunities for growth.
• In conjunction with the CSM, enhance the existing service to accounts through bespoke, innovative resourcing exercises.
• Provide dedicated customer service, contributing to maintaining high satisfaction levels.
• Enhance the client relationship by consistently adding value, identifying areas for improvement, acting on feedback, and providing market insights.
• Efficiently deliver against active requirements, managing niche roles when required to ensure timely outcomes for clients and candidates.
• Grow relevant candidate talent pools to meet evolving requirements and stay ahead of the curve.
• Provide on-site support and guidance to clients and candidates, offering expert advice.
• Identify areas of leakage, investigating sources of lost revenue or missed opportunities.
• Monitor the NPS satisfaction survey, work with the CSM on action planning and enhancements.
• Produce MI to monitor productivity, establish baselines, and recommend improvements.
• Ensure strict compliance with all legislation and company and client-specific policies and procedures.

Qualifications and Experience

• Proven track record in scoping, negotiation and delivering SoW engagements.
• Previous experience within recruitment, either as a 360 consultant or from an internal MSP / RPO background, within the Nuclear New Build / Nuclear / Renewable Energy sector (as appropriate).
• A great personality with commercial insight.
• Understanding of Rullion products and services to identify opportunities and help clients get work done.
• Significant exposure to working collaboratively with external senior stakeholders.

Additional Information

• Note: Working in the nuclear new build team, this role is focused on the Sizewell C project. This is a remote role but with regular site presence required on the project site on the Suffolk coast, and site offices in Ipswich and London.
• Reporting to: Alan Waugh, Client Services Manager; please reach out to Alan directly for any further information.
• Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.