Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

We are seeking a Senior Business Analyst to join our IT leadership team. The ideal candidate will be part of our Business Analysis team actively being a bridge between business stakeholders and our technical teams, driving best practice, defining requirements and ensuring the successful delivery of solutions to meet the business outcomes.

This role involves working across end to end business processes including eliciting requirements, creating user stories, managing key stakeholders. Additionally, the Senior Business Analyst will take Project Coordination/Change Management responsibilities where appropriate for their initiatives.

Key Responsibilities

• Requirement Gathering and Analyzing:
  • Gather and document business requirements across business solutions and applications, particularly focused on, Microsoft, ERP, CRM, Web and SaaS based solutions.
  • Elicit and analyze business requirements and translate them into technical specifications.
  • Conduct interviews, workshops, and surveys to gather user requirements, drive best practice and challenge into discussions and provide feedback.
• Stakeholder Management:
  • Act as the primary point of contact between business stakeholders and the technical team.
  • Manage stakeholder expectations and ensure clear communication throughout the project lifecycle.
• Documentation and Analysis:
  • Create detailed documentation including user stories, use cases, process flows, and functional specifications.
  • Analyze and map business processes to identify opportunities for improvement and optimization.
• Collaboration:
  • Collaborate with product owners, developers, designers, and QA teams to ensure requirements are understood and implemented correctly.
  • Collaborate with the development team to ensure that configurations and customizations meet business needs.
• Quality Assurance:
  • Assist in the development of test plans and test cases to ensure that the solutions meet business requirements.
• Project Coordination:
  • Coordinate project activities, resources, and timelines to ensure successful project delivery as required, mostly small to mid-size change initiatives

• Experience and Skills:
  • Proven Extensive experience as a Senior Business Analyst or Business Systems Analyst in complex platform environments, ideally in a platform based business with Contact to Cash and Finance background.
  • Experience and understanding of Agile and Waterfall methodologies
  • Excellent analytical and problem-solving skills.
  • Expert in creating user stories, use cases, process flows, and functional specifications.
  • Strong communication and interpersonal skills with the ability to manage stakeholder relationships effectively at all levels of the organisation
• Technical Proficiency:
  • Expertise across Microsoft, ERP implementations (or equivalent) acting as senior BA across end to end business and technology processes
  • Familiarity with tools such as JIRA, Confluence, and other project management tools.
• Educational Background:
  • Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
  • Relevant Business Analysis certifications such as CCBA, Agile BA.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.