As the UK’s largest water company, we are taking action for a new world of water - fixing the problems of today, and building resilience for tomorrow.

The Senior Business Analyst will conduct Business Analysis-related project work, support the Lead BA with Portfolio management, coach, mentor, and quality assure BA’s work within the portfolio. Working with the Business areas within their domain to identify & define opportunities for improvement and deliver change successfully.

What you’ll be doing as a Senior Business Analyst

• Build strong relationships and communicate clearly and consistently with stakeholders.
• Manage risk related to analysis deliverables and the overall requirements of projects or programs.
• Adopt a customer-centred approach, working closely with business areas and Business Analysts, guiding and challenging preconceptions, and fostering collaboration to optimize opportunities within your domain.
• Support Project Leads and teams in prioritization and decision-making.
• Contribute to the continuous improvement of the community, promoting agile principles, practices, and cultural changes to enhance change delivery across Thames Water.
• Act as an escalation point for Business Analysts and project stakeholders for analysis activities and deliverables, facilitating discussions for shared understanding and resolution planning.
• Provide Quality Assurance for Business Analyst outputs and overall service offerings.
• Experience in both Agile and Waterfall delivery methodologies.

Base location: Hybrid, 2 days a week in the office at Clear Water Court, with some travel to sites as needed.

Working pattern: Monday to Friday, 36 hours.

What you should bring to the role

• BCS Diploma or Equivalent
• Extensive experience working in a digital Business Analysis project environment.
• Experience in Portfolio management for incoming project ideas.
• Experience managing teams of Business Analysts.
• Coaching and mentoring skills.
• Ability to present complex information clearly at all organizational levels, simplifying technical and business concepts.
• Stakeholder expectation management skills.

What’s in it for you?

• Competitive salary from £50,000 to £65,000 per annum, depending on experience.
• Annual leave: 26 days, increasing to 30 with service, plus bank holidays.
• Generous pension scheme through AON.
• Benefits supporting health, wellbeing, and finances, including health MOTs, physiotherapy, counselling, Cycle to Work, shopping vouchers, and life assurance.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future by helping our customers, communities, and the planet thrive. We seek passionate, skilled individuals committed to making a difference.

Learn more about our purpose and values

Working at Thames Water

Thames Water offers a diverse, rewarding environment where you can make a difference daily. We provide fast-tracked career opportunities, flexible working, and excellent benefits.

Whether in call centers or science labs, we’re looking for passionate people eager to improve the world of water.

If you want a sustainable, impactful career, join us to help protect water for future generations. We support you every step of the way. Together, we can build a better future.

Real purpose, real support, real opportunities. Join the Thames Water family. Learn more about why to choose us.

We are committed to being a diverse and inclusive workplace. We welcome applications from everyone and provide support throughout recruitment. We aim to remove barriers to success. Need assistance? We’re here to help.

During crises, we rally to support our customers. As part of Team Thames, you can volunteer as an ambassador. Full training provided. It’s a rewarding way to learn more about our business and colleagues.

Disclaimer: Due to high application volume, we may close the advert early. Apply soon to avoid missing out.