As the UK’s largest water company, we are taking action for a new world of water - fixing the problems of today, and building resilience for tomorrow.

The Senior Business Analyst will conduct Business Analysis-related project work, support the Lead BA with Portfolio management, coach, mentor, and quality assure BA’s work within the portfolio. Working with the Business areas within their domain to identify & define opportunities for improvement and deliver change successfully.

What you’ll be doing as a Senior Business Analyst

• Build strong relationships and communicate clearly and consistently with stakeholders.
• Accountable for the management of risk in respect of analysis deliverables and the overall requirements position of a project or programme assignment.
• Have a customer-centred outlook, working closely with business areas and Business Analysts on opportunities, guiding and positively challenging preconceptions, and driving collaboration across teams to optimise opportunities within their domain.
• Support Project Leads and teams to prioritise and make decisions.
• Contribute to the continuous improvement of the community, helping lead the adoption of agile principles, practices, and cultural changes to improve how Thames Water delivers change across the organisation.
• Act as the escalation point for Business Analysts in projects and other project stakeholders for all Business Analysis activities and deliverables, facilitating discussions to agree on a common understanding for resolution and remedial action planning.
• Provide Quality Assurance for Business Analyst deliverables and overarching service offering.
• Experience in working in both Agile and Waterfall delivery methodologies.

Base location – Hybrid, 2 days a week in the office– Clear Water Court. (with some additional travel to sites as needed)

Working pattern – Monday to Friday, 36 hours

What you should bring to the role

• BCS Diploma or Equivalent
• Extensive experience working in a Digital Business Analysis project environment.
• Some Portfolio management experience for incoming project ideas.
• Experience in managing teams of Business Analysts.
• Experience in coaching and mentoring others.
• Ability to present information clearly and succinctly at varying levels of the organisation, with emphasis on simplifying complex business and technical concepts.
• Ability to manage stakeholder expectations.

What’s in it for you?

• Competitive salary from £50,000 to £65,000 per annum, depending on experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to benefits to help you take care of your health, wellbeing, and finances – including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all by helping our customers, communities, people, and the planet to thrive. We seek passionate, skilled people committed to making a difference to join us on this journey.

Learn more about our purpose and values

Working at Thames Water

Thames Water offers a rewarding, diverse environment where every day is impactful. We provide fast-tracked career opportunities, flexible working, and excellent benefits. Whether in call centres or science labs, we’re looking for passionate individuals eager to improve the world of water and make a difference.

If you’re seeking a meaningful career that impacts millions and helps protect water resources for future generations, join us. We’ll support you every step of the way. Together, we can build a better future for our customers, region, and planet.

We are committed to being a great, diverse, and inclusive workplace. We welcome applications from everyone and offer support throughout the recruitment process. We aim to remove barriers to success, and if you need assistance, we’re here to help.

During crises, we rally to support our customers. Join Team Thames as an ambassador, with full training provided. This is a rewarding opportunity to learn more about our business and colleagues.

Disclaimer: Due to high application volumes, we may close the advert early. Apply soon to avoid disappointment.