Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences!

Role overview

We are looking for a dynamic, tech-savvy Senior Business Development Manager to lead the expansion of our Player Engagement services across the EMEA region. This role is perfect for a strategic sales leader with a proven track record in SaaS, customer experience solutions, and AI-driven technologies. You will collaborate closely with cross-functional teams to drive adoption of our support services, empowering clients to enhance and scale their player experience.

Take the next step in your business development career and help shape the future of player experience with the Keywords Studios team!

The position is open for various locations across Europe, including Poland, Romania, Spain, and the UK.

Requirements

What are we looking for? Our Business Development Manager has a knack for the following skills:

Leadership

• Lead complex, consultative sales cycles by identifying client challenges and aligning our solutions to deliver measurable, long-term impact
• Develop and execute go-to-market strategies for emerging technologies and services, with a focus on high-growth gaming and digital entertainment clients
• Collaborate closely with Solutions Architects, product teams and other central functions to design tailored offerings that seamlessly integrate human support, AI, and automation
  

Analytics

• Leverage data-driven insights to accurately forecast pipeline, monitor key performance indicators (KPIs), and continuously optimize sales performance and operational efficiency
  

Communication

• Build and nurture trusted relationships with senior stakeholders, serving as a strategic advisor on player support, customer experience, and community engagement innovation
• Represent Keywords Studios at industry events, conferences, and client meetings, showcasing our capabilities and generating qualified business opportunities
  

Business

• Drive new business growth across the Player Engagement portfolio, including AI-powered support platforms, automation tools, community management, player safety, and related technology services

You'd be a great fit for this role if you have:

• 5+ years of experience in B2B sales, with a strong track record in SaaS, customer experience (CX), or gaming technology sectors
• Demonstrated success in selling complex, high-value solutions involving AI, automation, or customer support platforms to senior stakeholders
• Proven experience selling player support services, community management, player safety, and related technology platforms, ideally within the gaming industry or adjacent sectors
• Strong background in managing and growing commercial client relationships, acting as a strategic partner to key accounts
• Deep familiarity with CRM systems, ticketing platforms, and AI-driven support technologies, including chatbots, NLP, and predictive analytics
• Experience collaborating with solutions architecture teams to position integrated service offerings that deliver measurable business impact
• Solid understanding of customer experience, player support, and community engagement strategies within digital entertainment or tech environments
• Ability to work cross-functionally with central teams to drive divisional growth and support organizational objectives
• Exceptional communication, negotiation, and relationship-building skills, with proven ability to influence senior decision-makers
• Experience operating within remote, cross-functional, and high-growth environments, with the ability to thrive in fast-paced, evolving markets

Benefits

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

The position is listed in multiple locations, and the specific benefits package varies depending on the location; the specific package will be discussed during the interview stage.

Why Join Us

• Competitive compensation and performance-based incentives.
• Fully remote role with flexible working hours.
• Collaborate with top-tier gaming clients and cutting-edge technologies.
• Career development and internal mobility opportunities.
• Inclusive, collaborative, and innovative-driven culture.
• Our Commitment to Diversity

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better.
• If you’re selected, you’ll have the opportunity to meet your potential prospective supervisor.
• There may be an additional interview with the Service Line Director.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Our Diversity, Equity, Inclusion and Belonging (DEIB) Commitment:

Keywords Studios is an equal opportunity employer and considers applicants for all positions without regard to race, ethnicity, religion or belief, sex, age, national origin, marital status, sexual orientation, gender identity, disability, or any other characteristic protected by applicable laws. If you require any adjustments during the process, please let us know in your application. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We especially welcome applications from candidates of underrepresented groups in the industry.

PERSONAL DATA PROTECTION POLICY

By providing your information in this application, you understand that we will collect and process your information in accordance with our applicant privacy notice. For more information, please see our applicant privacy notice on Keywords Studios website.

Role Information: EN

Studio: Keywords Studios

Location: Europe

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote