Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

We're looking for a Senior Customer Due Diligence Operations Associate to join our ever-evolving Global Enterprise Customer Due Diligence team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

Location: Birmingham - Hybrid working option available 3 days office and 2 days working form home. Hours of work 35 hours per week, Monday - Friday between 8am - 8pm on a rotational shift basis.

About the team

Our Business Enablement Worldpayers are the engine that propels us forward. Their curiosity and openness to new ideas feed our strategic direction and ultimately make our vision a reality.

As a member of our Customer Due Diligence Team, you will play a crucial role in safeguarding the company's reputation and mitigating financial crime risks by conducting thorough investigations ensuring alignment with Worldpay policies and risk appetite.

What you'll own

• Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for new business relationships, reviewing customer profiles and ownership structures in line with Worldpay's policies.
• Perform ongoing monitoring of existing customer relationships following trigger events or through scheduled periodic reviews.
• Assess sanctions, PEP, and adverse media screening hits, escalating findings where necessary.
• Communicate effectively with internal stakeholders such as Business Development and Compliance teams to ensure smooth onboarding and review processes.
• Ensure CDD reviews meet regulatory standards while maintaining operational efficiency.
• Identify potential risks and discrepancies, escalating issues for further review.

• 5 years of experience in CDD, KYC, AML, or financial crime compliance within financial services, payments, or another regulated industry.
• Strong knowledge of AML regulations, CDD requirements, EDD processes, and financial crime risk indicators.
• Ability to handle cases at all risk levels, including complex corporate structures and high-risk clients.
• Proficiency in sanctions screening, adverse media analysis, and PEP investigations, with the ability to apply a risk-based approach to escalations.
• Strong stakeholder communication skills, with experience working with Business Development, Relationship Managers, and Compliance teams.
• Analytical mindset, capable of spotting trends, identifying risk gaps, and suggesting process improvements.
• Experience providing mentoring or initial quality reviews (QC) for junior analysts, contributing to team development and knowledge sharing.

• Working towards or committed to obtaining professional qualification(s) (e.g., ICA Certificate in AML, ACAMS).
• Experience in merchant acquiring, fintech compliance, or correspondent banking.
• Knowledge of global regulatory frameworks (e.g., FCA, FinCEN, MAS, HKMA, EU AML Directives).
• Experience with CDD/KYC tools such as Orbis, Actimize, Salesforce, or LexisNexis.

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